Veejay's Renovations

4.0
based on 22 reviews

22 reviews about Veejay's Renovations

verified email - 23 Nov 2020

This is the second house Veejays have renovated for us and we couldn’t be happier.
We would like to thank the Veejays team headed by our supervisor Greg for renovating our kitchen, bathroom and laundry. They all look stunning, a beautiful renovation. All the workmen who worked on our home were professional and respectful.
We would highly recommend Veejays Renovations.
John and Megan
Mt Lawley

Anonymous
11 Aug 2020

From our first meeting with VeeJay’s we knew they were listening to us. They were not the cheapest quote, but having had kitchens done before, we wanted someone to handle everything from start to finish. We now have a beautiful kitchen which was done by a professional, skillful and cheerful team. Thank you to all.

Approximate cost: $47000

15 May 2019

We have just completed a major renovation of our 2 storey apartment. The trades and staff at VeeJays were all very attentive to detail and keen that we would be happy with the final result. Wendy Arnold did a great job in bringing our ideas together and sourcing items for us. We highly recommend them.

Approximate cost: $360000

verified email - 05 May 2019

We approached Veejay's for a quote for our bathroom. As we are one hour south from Perth, we were asked on the phone if we were aware of the costs as "it was not worth for them to come for a small job". They finally came and when we went to Perth, the final price was over the moon. We tried to negotiate certain things, but the price never really changed much.
There were a lot of hidden costs, commission and so on. We did not like as we did not think we were offered a fair price.
+++++
Now we renovated the whole bathroom with another company, also from Perth for 50% less and our bathroom is amazing and we got everything that we wanted. No extra charges nothing.
We would certainly NOT recommend Veejay's. From $29,000 originally asked for we ended paying $15,000 with another company.

Approximate cost: $29000

SandyQT 04 Apr 2021

Hi there, will you be able to share the other company that you used? TIA.

30 Oct 2018

Organised and efficient, my bathroom renovation was well done, I'm very happy with the end product and the service throughout the project. My neighbour even commented on how quiet and clean they were

verified email - 03 Jul 2018

Is there a minus star? These cowboys don’t even rate! Cost us $6000 to fix up their shoddy work. Failed to turn up on the first day, schedule never followed, tradies had attitude galore. Worst part - bathroom leaked through to lower level. They waterproofed shower tray but not the pipes around. First time they attempted to repair tiling, 2nd time we just couldn’t bear the thought of dealing with them again & paid for a professional to do an overhaul hence discovering the real cause, the pipe issue. The entire ceiling below had to be removed to access the plumbing as well as tiles in offending shower removed. The original Veejay supervisor 100% incompetent & the fish rots from the head down. Disgraceful.

Approximate cost: $50000

Hi Jason,
We have read your review and this has left us very confused? Unless your contract is under another name? We do not have any records of your bathroom renovation. Veejays prides itself on customer satisfaction and our warranty of all workmanship, which is covered for 6 years. Veejays would love the opportunity to hear from you directly regarding this issue. Please call 9249 6886 or email [email protected], as these are very damaging and concerning comments made.

jasonl540 04 Jul 2018

This is a review forum & therefore not the appropriate forum for direct contact between contractor & client. I will confirm that the job was under a different name, that the above situation is factual & reiterate that we just couldnt bear dealing with VeeJays again, hence you will not be receiving contact from us as weve repaired the damage.

12 Apr 2018

Awesome experience with Veejays from start to Finish. We did a major kitchen Reno , and apart from a few minor hiccups that were quickly resolved , I couldn’t be happier . Quality products , workmanship and an amazing bunch of tradesmen .

10 Apr 2018

From the first moment we stepped in to their showroom in Malaga, we were well looked after. They took time to meet up with you to go over the plans (more than once) of the renovation and all questions were answered. The renovation it self went smooth. We got a timetable for the renovation and it was finished when promised. They are using good tradesmen and I had a couple of extra things outside the original renovation I wanted them to fix and they did it for free. And if you have any problems after the job is done, they are on to it straight away. We did our kitchen, laundry, 2 bathrooms.

Thank you very much for our 5 star review, Veejays' prides themselves on customer service and just as importantly, after sales service.
Veejay's Renovations are also very proud of our Malaga showroom, and happy to hear you were well looked after.
We will pass on your kind words to all the Renovataion Team.

verified email - 24 Oct 2017

We have used Veejays in the past for a full kitchen and laundry renovation and found the quality of our experiences has slowly deteriorated to the point that we have moved to another company for our two pending bathroom renovations. We waited for 30 minutes this morning, and were late for work as a result, for an onsite consultation arranged by Veejays and already changed from the original appointment time, the but no one attended making my wife extremely upset, given the huge amounts of money we have already spent with them in the past. Promises made with the first kitchen renovation did not occur, huge messes were made by the brick wall removers with every piece of furniture in the house covered by plaster and dust. We had to call Veejays back on a few occasions to fix things that had not been completed correctly. The laundry bench top was completely the wrong colour selected with the consultants and the recommended splash back looked utterly ridiculous and had to also be replaced. It is very upsetting to know that a company that once offered so much, now delivers so little that we have been forced to look for another renovator to complete our two bathroom renovations. Big disappointment for a once highly respected company. Lift your game or there will be no Veejays company within a very short time as like most people these days, before choosing a company we Google past consumer comments first!

Hi David,

I can only apologies for you feeling extremely let down by Veejays .

Its very unusual to receive bad feedback regarding our professionalism .
The person involved admitted to me he made a genuine mistake by not attending your home this morning.

I cant stop you from telling people about your disappointing outcome regarding Veejays .
We are a family run business and never stop learning and unfortunately make mistakes along the way.

What I dont understand is if you were so disappointed in your kitchen in 2014 why did you get us to do your Laundry in 2017 ?
You also said you were not happy with your Laundry, then call us to do your Bathroom .

Once again I apologise and wish the outcome was different.

Regards,
The Veejay's Team.

davidm221 24 Oct 2017

In response to Veejay's answer to my comments, once the kitchen was finally completed to my satisfaction, I heard that the original designer had been sacked for all the problems she had caused. Pity I had to be the scapegoat but things were fixed. With the laundry, I falsely assumed that since the original designer had been sacked, things would go more smoothly which they did for a while until more problems arose. I have now heard from Veejay's staff that two former employees no longer work for Veejays. I guess I wrongly assumed that I should give Veejays one more chance as all the incompetent staff had been sacked but the work was good despite the issues and arranged a date and time with the consultant. When I had not heard back from the consultant for several days I spoke to, I sent an emailed to inquire what was happening and was told I had been passed on to someone else. This person then texted me to ask if they could change the agreed time so you can imagine my surprise when they did not show up despite the long wait by us, in the middle of trying to get to work, when they had changed the appointment time. You can make all the excuses you like but at the end of the day we are busy people to and if we are not important enough to be on time for or to even remember an appointment that you have made, well why on earth should we bother risking more money? As Veejays are very expensive, why should I risk my hard earned money when I get treated with this kind of contempt and then get the response asking why I chose them if I had all these problems. I guess it was wrong of me to assume that even incompetent businesses can learn from their mistakes eventually. So feel free to keep up the criticism Veejays as I am sure people love reading them! At the end of the day, money talks.

verified email - 02 Apr 2016

The schedule was all over the place and it was impossible to rely on anyone turning up on any particular day. The plumbers behaved as if they were on an industrial site - there was little attempt at dust control and they made no attempt to protect the carpet when doing the main bathroom. We were concerned about the initial plumbing in the main bathroom. The day before the slab was due to be laid the apprentice plumber worked unsupervised until early evening and when we inspected the room it was evident that there was no provision for drainage from the bath. The next attempt at plumbing with further drilling of channels in the brick work and the placement of the pipes and bath was incorrect, so it all had to be done a third time. When the slab was eventually laid in the main bathroom it was too deep. The tiler had to remove concrete from the bath area and there was insufficient depth to skim over the below floor heating mat. They annoyed my neighbour by using his hose without asking – and persisted in doing this after he complained. He wrote a letter of complaint to Veejays but received no reply. They were slow to correct errors and we did not receive a final inspection. The project took twice as long as promised. The contract lacks detail and should include all the promises they include on their website. They are not as good as they think they are.

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