I bought a new prepaid mobile phone.

I got my old phone number converted to the new sim card (the old number used to be on a plan)

Two months later I got a bill for $500 because they had accidentally put me on a very expensive plan instead of prepaid.

I fought with Vodafone on the phone and even went to Chadstone but they said I need to call Vodafone Call Centre directly.

I ended up turning my mobile phone off for 8 months and went without a phone because it was too frustrating and so much easier without a phone.

I receieved another bill and decided to call Vodafone oneday. The person I talked to fixed the whole thing for me then and there and swiped the $500 bill so I decided to go with Vodafone again on PREPAID and am still with them now.

It was alright because I had free credit for two months and then got a break from technology for nearly a year but I think its terrible customer service that you go to the shop to buy a product and they will help you buy something but then when you actually need help with the product or if they have made a mistake you have to speak to someone in a call centre and not face to face. I think that is something they really need to work on.

Approximate cost: $150

No. key fell off my phone, probably could have glued back on but thought would be best to send it for repair,told warranty void as water damage(phone was never wet or in steamy bathroom or in hot car..didnt realise my warranty only covered the phone if it was treated like the crown jewels) phone send back, went missing,found and returned with part missing,3 months later no one at store will tell me what is happening,say they will call back and never do. I signed a contract and I am expected to pay bill despite phone not functioning as they lost a part.