Wow, rude and incredibly poor service from day 1 to the 14th AFTER we left!

Chased more than 15 times on 3 issues. Asked if we could have a few people for a 3-hour BBQ outside and received a very rude reply, so we refrained out of fear. This was the welcome. As we checked in, we noticed a 'Weekenda' car parked in the distance and the driver stared at us from the drivers seat. No wave or smile...like something out of a thriller movie. Holy cow!

The place we rented (Silver Springs) was poorly maintained and the dining table fell and hit one of our children on night 1. We thankfully took a video of the dangerous table and after a long argument, they agreed not to charge us. No mention of sorry whatsoever. No ask of whether the small child was ok. No offer to even come and look at the table and the inconvenience of not having a dining table. To the contrary, they wanted us to pay for it! These people are a different animal entirely.

Literally 2 weeks after leaving and hounding to get our deposit back, there was a claim out of nowhere (after multiple follow-ups and no replies for a business that claims to be 7 days a week) we damaged a different table and because they required a security deposit upfront, they simply took our money.

In the same note (2 weeks after leaving), the management complained about our road bikes in the house. $20k bikes that were thoroughly cleaned and carefully placed, and we were told we were disrespectful! No mention of the fact that such a rule wasn't noted and no consideration of how the bikes or the property was maintained. Just rude...

For context, we refrained from showering when they requested (odd request but we complied and no thank you), moved our cars when asked and rushed back for a water delivery out of the blue for a water tank (of course no thank you), cleaned the place thoroughly before leaving and overall, treated like criminals.

This manager is in a new category of their own called ‘absolutely disgraceful’ and if you want a safe house for a family with basic maintenance, this isn’t for you. The outdoor furniture was filthy, the couches inside had stains, the stools were about to break so we didn't use them for fear of being blamed, TV didn't work and wires everywhere like you wouldn't believe, bathroom door wouldn’t close properly which was a terrible inconvenience as you would expect.....and plenty more!

Wowza, I've seen lots over the year and always written super complimentary reviews and many of them....until now...this experience was a totally new low. I just wish more people would note when businesses like this put the customer last (or worse!).

#avoidweekendaatALLCOSTS!

USE CAUTION & READ THE OTHER POOR REVIEWS - my experience was of misleading practices inc trying to imply T&Cs I never signed up to, including (like other reviews here) an attempt to push me to take a credit with a 12 month life rather than a refund. I forced through the refund I was entitled to (took it out of their hands) but I'd be concerned about other customers who aren't as willing / able to challenge them.

Note their defensive response to other reviews - shows t

I don’t recommend the Business I booked a 3 bedroom place it was to be a surprise for my daughters 50th Birthday but because of Covid we are in lockdown and can’t go anywhere. They took $557 back in April as a deposit and refuse to give me back my money. BE WARNED THEY WILL NOT REFUND ANY MONEY

We booked Villa 3br Margarita Resort Condo through Weekenda to see a nearby concert. The concert was cancelled due to COVID and travel restrictions meant we would not be able to go anyway. All other companies involved, for example Ticketmaster, happily issued timely refunds, Weekenda on the other hand seemed on a mission to keep our money, even though they’d rebooked the property to somebody else. The boss, Peter Smith even went as far as to criticise AirBnB in the NSW press for issuing refunds to people affected by the virus restrictions.
I have never dealt with such an unprofessional organisation, and be aware that they are totally unregulated - it’s like they operate out of somebody’s living room or something some of the correspondence from them would actually be hilarious if it wasn’t for real. Bunch of idiots - beware