Westral

Ordered some security doors and indoor blinds for my house. Installer was very professional and skilled during removal and fixing up my new items. Also, the whole sale process was very smooth.

Approximate cost: $4000

Installation of Crim Mesh security windows and security door. We bought this product from the salesman Leigh who was very efficient. His product knowledge was first rate. Knowing the product was locally made was good for us, keeping jobs here in Australia is important. Great installation by Alan, friendly, reliable and professional. Westral kept us up to date the whole way through via sms etc. and that was positive. Would recommend this company and product.

Approximate cost: $3500

New Window Blind Purchased and fitted. As replacement was required rather urgently Westral ensured that the job was completed quickly, efficiently and at a most reasonable price.

Approximate cost: $275

Excellent product and the installation of the blinds was doing for a professional person. Jobs was doing ia a very short time and after the job was done he pick up all rubish and he took with him, I am very happy with the service

Crimsafe security screens on upper and lower front windows, on the front double door and on sliding bedroom door. Roller shutter in theatre, anti smash window tint on front windows.

Quote, prepare and install a Crime safe security screen to an existing sliding door system on the first floor. Great service start to finish. Thank you

Don, the installer, came on a Saturday morning on time to install 2 crimsafe screens. He was careful in handling the screens to avoid any scratches and did a professional job. He noticed a blemish on one the frames and decided to take the screen back to be replaced. I did not notice the blemish until he pointed out to me. He came back 4 days later to finish the installation. I am really satisfied with his work and would not hesitate to recommend Westral to my friends.
Regards,
Dito

We had misplaced our spare key to the security lock on our front door. The installer who came to replace the barrel on August 19th was very friendly, efficient and extremely professional. I wish I could recall his name so that I could recommend him personally!

Approximate cost: $138

we had new security doors installed. the installer was Don. he was efficient, polite, explained what he would be doing and cleaned up after he had finished. Great service

Crimsafe security door was installed. Service was great, installer was quick and efficient and showed up before expected time. Overall product was excellent. Left no mess. Will recommend to friends. Overall very happy

CrimSafe door installed. Easy purchase and installation. Actually showed up at the time he said! Professional installer and cleaned up his mess. Happy to do business with them again.

I am a landlord of a property in Perth that is fitted with Westral blinds. The blinds have stopped working. Since Thursday 10th October, so now almost 2 weeks I have repeatedly called Westral to schedule a service call. Today I called them twice, each time they said they would call back. They did not. I again called them, got through to someone who asked for all the same information again who then gave a me a scheduled time 12 days from now. This is for a product that their website says is under Guarantee. And this is for a room that is now in complete darkness because the Westral shutter will not open. I asked the person I spoke to to let me speak to the owner so I could explain my experience. I run a business, I know things dont work out sometimes and its important to get feedback. Her response? She put the 'phone down on me. So I called Westral again, the 4th time today, spoke to the sales manager. He was reasonable, but felt that despite it being a child's room that was in complete darkness it was reasonable to wait 11 days to get it fixed - or even open! I came away with a clear understanding of why I was wrong, that they were very busy and I should have read the small print on the guarantee (life does not mean life for shutters). So after 2 weeks of trying - nothing. You expect this from a back street cheap end provider. You don't expect this from a supplier that goes to great lengths to stress its 40 years of experience. I think they need to change the way they deal with people and explain what their guarantee means. Until then - avoid.

Approximate cost: $99

Security Screens - we had the majority of our windows and 3 doors done, 2 sliding and 1 double door, the sliding door lock broke within 2 years and was never fixed properly after contacting Westral and now after 6 years the locking mechanism in the front door has broken and they will not fix it without us paying a $99- call out fee (possibly $260 if needs fixing) and then costs on top even though they claim to have a 30year fault warranty. So remember that the locks only last 3 -6 years at the most and this is on the strongest crimsafe door. The door at the front cost us $1200, the sliding door $1500-. All our windows have been good.

recently we nenovated our house and as a result our window sizes were slightly different from the original size and at westral they were able to cut our original blinds down to the size we needed

Approximate cost: $40