CrimSafe door installed. Easy purchase and installation. Actually showed up at the time he said! Professional installer and cleaned up his mess. Happy to do business with them again.

I am a landlord of a property in Perth that is fitted with Westral blinds. The blinds have stopped working. Since Thursday 10th October, so now almost 2 weeks I have repeatedly called Westral to schedule a service call. Today I called them twice, each time they said they would call back. They did not. I again called them, got through to someone who asked for all the same information again who then gave a me a scheduled time 12 days from now. This is for a product that their website says is under Guarantee. And this is for a room that is now in complete darkness because the Westral shutter will not open. I asked the person I spoke to to let me speak to the owner so I could explain my experience. I run a business, I know things dont work out sometimes and its important to get feedback. Her response? She put the 'phone down on me. So I called Westral again, the 4th time today, spoke to the sales manager. He was reasonable, but felt that despite it being a child's room that was in complete darkness it was reasonable to wait 11 days to get it fixed - or even open! I came away with a clear understanding of why I was wrong, that they were very busy and I should have read the small print on the guarantee (life does not mean life for shutters). So after 2 weeks of trying - nothing. You expect this from a back street cheap end provider. You don't expect this from a supplier that goes to great lengths to stress its 40 years of experience. I think they need to change the way they deal with people and explain what their guarantee means. Until then - avoid.

Approximate cost: $99

Security Screens - we had the majority of our windows and 3 doors done, 2 sliding and 1 double door, the sliding door lock broke within 2 years and was never fixed properly after contacting Westral and now after 6 years the locking mechanism in the front door has broken and they will not fix it without us paying a $99- call out fee (possibly $260 if needs fixing) and then costs on top even though they claim to have a 30year fault warranty. So remember that the locks only last 3 -6 years at the most and this is on the strongest crimsafe door. The door at the front cost us $1200, the sliding door $1500-. All our windows have been good.

recently we nenovated our house and as a result our window sizes were slightly different from the original size and at westral they were able to cut our original blinds down to the size we needed

Approximate cost: $40