Wilson Parking

I parked at Grand Hyatt in Melbourne in December 2023. Rusty water dripped from the pipe above on the rear wing and bumper bar of my car. It turns out it can't be detailed out but needs a re-spray. I have been sending Wilson emails and phone calls for 4 months. All I keep getting told is that it will be escalated. I can't even speak to someone higher up than the customer service staff. It's just terrible I paid Wilson for car parking and they won't even talk to me on the phone on how my car's damage that they caused will be fixed and paid for. I would never park at Wilson Parking again. Very disappointed.

Park Hyatt facility, Melbourne. Entered at 4:00pm. Exited at 11:36am the following day and was charged more than the daily rate of $80 which was signposted at car park entry. The daily on-line rate was on $31. I was charged $94, cleverly done when hourly rates kick in after 6:00am the next day. Wouldn't have even parked there, was directed to them via printed instructions given to me when I arrived at my nearly hotel which apparently didn't have enough parking. Wilson says, "no affiliation with hotel, so no special rates". No time to jump on-line and book as car was parked in a drop off area at the front of hotel whilst I tried to check in. I guess this is what happens when a monopoly exists? When I contacted them, response was like speaking to a robot. No prospect of them reviewing impartially or applying judgement.
Difficult one in Melbourne CBD, but would recommend that you avoid Wilson at all costs. Unless you book on-line that is...
I would rather walk than ever use them again. Would give them no stars if the rating system permitted it.

Brisbane International Cruise Terminal car parking is the most frustrating experience. Upon leaving everyone had to call the emergency to get out. They couldn’t even find me by the rego number. NEVER AGAIN

I parked at Chatswood, validated, machine didn't work. Tried to call security they didn't answer. Had no choice but to pay and ask for a refund. They refused even though their machine didn't work. Well guess what Wilson Parking... my bank got me the refund. Thank you! won't be using you again. Cheats!

Booked a parking spot online for 485 La trobe Stree Melbourne and paid. Arrive to find the car park full. No phone number any where to contact and no one responding to the intercom button when it was pressed multiple time. Rang Wilson's number from google and was redirected to 500 La trobe street. Went to park and asked a staff member and was told you cannot park here mate different organisation. If you do you will be fined. Rang Wilson again and was told that I should never have been directed to 500 La trobe go to 300 La trobe street. Eventually found a car park at 300 Latrobe was told dont stress just press the intercom when you want to leave. Went to leave 5 hours later was trapped and could not get out. No one answered the intercom had to ring Wilson again for the third time. was 30 minutes late for my meeting and after trying three car parks eventually found a car park and could no get out at the end of the day. Never again will I use Wilson. When you book online and pay for a car park there should be one available when you arrive. You should be able to contact speak to someone not have to drive to three different car parks.

$52 for 1 hour 10 minutes parking. This mob should not be in business. NEVER AGAIN will I park with them.

If I could give a zero I would!!! $8 for 1 hour parking in freo. No wonder freo businesses are struggling. Daylight robbery!!!

i will never use this parking again they are thieves , on entering there was no signs visible on prices other than signs for all other parking place around them stating from $15 , was parked for 2hrs as i paid i was robbed of $48 . On our way out we looked for posting of prices and fees and could see none !!!!! called customer service where they told me the prices are clearly visible entering and exiting which is a complete lie ... they are thieves of the worst kind and should be held to account for their crimes

Approximate cost: $48

In December 2018 I used Wilson Parking twice by making a bookings online and paying for parking upfront on the time of the booking. Prior to that I received Wilson One card which was never linked properly I guess and by tapping it to the entrance of the parking supposed to give me access based on my bookings. The Wilson parking system never recognized my bookings and isued me an invoice with automatic debit from my credit card. These charges are not legitimate as i already paid prior and also are bigger amounts than previously booked prices. Called the 1300... no and was on the phone more than 30 min and nobody could help me out to cancel the double charges. The only info given was to email them. Their customer care give just the email address, nothing else. It sucks.

Approximate cost: $25

This review is for Darling Harbour , Sydney. Stayed at the Ibis in Darling HarbourSydney but unfortunately selected a ticket on entrance to car park. Flashing sign $25:00 night parking. At boom gates noted must exit by 4:00 am. Ok thought would have to pay $25:00 plus $38:00 When exiting at 10:00am. The charge was $76.00. Equivelant to two lots of the full $38.00 fee. We paid fee but then couldn't find car. Two phone calls to listed help line = no help as it was a weekend. Contacted someone through help button couldn't make then understand predicament - no help. Found a woman at boom gate = help! Two staff members knew we were distressed and looking for car. Asked for waiver of extra $16:00 fee that was now due because we had stayed longer than the allowable 20 minutes to exit after fee payment - despite two staff being aware we were so distressed. Total cost for 10.30 pm til 10.30 am was $92.00 far cry from the $25.00 night parking fee sign that attracted us. Or the $60. Fee the hotel would organise, The 4am sign not being visible until hemmed into the boom gate is false advertising. Cost as much as the room for the night! Visiting from interstate - left a poor impression of Sydney - fortunately in a position to not usually require parking station services.

Approximate cost: $92

It feels like Wilson Parking hate working mothers.
They recently changed the pricing at all their Perth CBD city parks so that the only option available (other than hourly rate) to daily parking is early bird parking where the parker has to leave after 3.30pm. Not user friendly when you have kids that finish school at 3.15/3.30 and you need to leave the city at 3pm. I spoke to them and they couldn't give a hoot.

Inserted my ticket $7 free inserted $20 Machine Took my $20 returned no ticket called operator told me $20 was the price then told me it should have been $12.50 for two hours parking at royal Perth hospital was told to email for the return of my change

3hrs $79???How is this justified it's daylight robbery that's what it is..absolutely waste of money!! If you can catch public transport.

Approximate cost: $79

Our family went to Perth zoo this father's day weekend and since the zoo car park is full we parked at Wilson car park and paid 11aud for 4 hours. Our children had such great time at the zoo that by the time we headed back to wilson car park our parking time has lapsed by 30 minutes. We were fined 65aud! Rude business.

We had parked in Wilson parking for the first time in the city. Upon arriving at Wilson we thought we were in the right car park. There were no numbers outside to know if it was the correct parking bay.
Who would have imagined there was another Wilson car park 100 metres away on the same side of the street! Mmmm

After discovering our credit card was charged with a fine, I sent an email explaining that we unknowingly went into the other Wilson car park, and that there were no numbers outside to distinguish it from the other one. There were plenty of parking bays all around us on either side so there was no problem of overcrowding.

They took well over a week to respond to us, and then advising us what we should have done! And that after the fact! Even telling us to ring on the intercom if we had any problems! Obviously if we knew that information we wouldn't have parked there in the first place! Let alone ring them on the intercom!
Very disappointed in their customer service.

We parked at this Wilson parking area in Fremantle. Its an open car park located near Coles.
The car park is full of rubbish and isn't very secure, but they have the audacity to charge $4 for 30 minutes.
Very disappointing.

Approximate cost: $8.40

I went on a 9 night cruise leaving from Sydney and found the wilson carpark to be closest to the cruise ship terminal and the most fairly priced.

I had to let the attendant know the details of my car and how long i would be gone, then on collection i paid the fees in cash, without a hitch.
My car was safe and secure and just as i left it and i would definetly use them again. Parking in the city of sydney, longer term, can be expensive but it only cost me about $130, which i was more than happy with.

Unfortunately I had to park in a Wilson Carpark in Northbridge for a few months in 2008. I had heard from fellow workers that their ticket machines were pretty unreliable if paying with coins so I decided to use credit card instead. A lot of the time I would put in my $8.00 in coins, then get no ticket and no money back. I would then have to go to work, sit on the phone for ages to them, report the problem, then go and put a note on my car. I started using the credit card instead, god was that a mistake. They didn't process a single transaction for months, then all of a sudden, about $300 taken out in one day. This became the norm, no processing, then hundreds of dollars out in one go making it impossible to keep track of what day the transaction is for. I was told by Wilson Parking admin staff that it can take up to two weeks to process a credit card transaction. Well it's now over 8 MONTHS since I've been anywhere near a Wilson car park and I'm still getting charged on my credit card. I have to constantly check my credit card account to make sure they haven't charged me again. Even after being promised in December last year that I wouldn't be charged again, I've had numerous payments put through to my card. I have to keep emailing them telling them to give my money back. I consider this theft and I know there must be hundreds of people in my position. My brother parks there, pays everyday and has received a notice saying he's on a wheel clamp list for not paying for a ticket. Luckily he keeps all the tickets to prove it. Whatever you do, DON'T USE YOUR CREDIT CARD WITH THIS COMPANY.

Fantastic customer service. Always friendly and do exactly what they say they wil do! Emailed head office regarding a quote for long term parking and within 10 minutes one of their QLD staff called me with all the information I required. Asked him to email me the paperwork and he did it immediately.

Approximate cost: $330