Youi Insurance

check icon 3.0 (44)

Reviews for Youi Insurance (44)

Write a review
3.0
44 reviews
5 star icon
15
4 star icon
8
3 star icon
1
2 star icon
2
1 star icon
18
Service Rating
3.2
Quality Rating
3.0
Value Rating
3.1
Samantha B.
1 review · 500 points
verified email - 28 Feb 2024
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0
Don't trust them!!

Don't trust Youi!! My Contents policy is going up $700 per year to over $1,000 per year just because I moved 5 minutes down the road???! - price gouging! Apparently, there were lots of "events" happening in Georgetown recently, hence my massive increase. Really?? What events - good coffee and people??
Complaint escalation submitted via Youi management today. If not happy with their response, will escalate to the media accordingly. You are penalising the most vulnerable in our society. Not good enough, guys! Would give them zero stars if this page would let me...

johnd413
1 review · 500 points
verified email - 14 Sep 2023
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Had my E-bike stolen. They wiggled out of it after I'd paid Home and content for years. Will never use again and now out $5000. Recommend someone else like Westpac or Allianz.

Approximate cost: $5000

alison-d176
1 review · 500 points
verified email - 30 May 2023
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Make a claim and live with years of pain. 90% of claim due to damage caused by insurers actions. Avoid if possible.

marcoc194
1 review · 500 points
verified email - 16 Oct 2022
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Worst
Company to to put claim through feel sorry for the people get flooded they will try getting out of paying the claims

enb
1 review · 500 points
verified email - 25 Jul 2022
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Bad service they don’t want to pay you when you have accident even when it’s not your fault though take months trying to prove

anthony-k716
1 review · 500 points
verified email - 24 Mar 2022
Service Rating
2.0
Quality Rating
2.0
Value Rating
2.0

The only reason for home insurance is for peace of mind and we expect the youi to cover the damage according to it's policy. Our home was damaged badly by the storm in early this year. Now a month has gone past we are still waiting to hear from youi.

abbyb617
1 review · 500 points
verified email - 20 Jul 2020
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Ok............................

jimd146
1 review · 500 points
verified email - 30 Jun 2020
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

I Would highly not recommend to anyone if you are looking for security and peace of mind with your insurance providing company as you’ll be left unsatisfied when any situation arises.

verified email - 20 Jan 2020
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

I honestly cannot figure out who benefits with these guys. Several quotes and always expensive, often the most expensive. Most recently asked for my navara dual cab, driven once or twice a week only to take the dog to beach, low kms, kept in quiet street, yet still $300 more than racv. Isnt this the exact situation Youi is supposed to be built for? Anyway, wasted my time seeking a quote again. Wont make that mistake again.

e993bfeb 22 Feb 2022

just insured the same Navara $46 a month, was with RAA $65 a month, so good saving for me

verified email - 06 Jan 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Recently had dealings with these when I rang around to get insurance quotes! Found them quite helpful and very competitive

verified email - 10 Sep 2018
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Youi isnthe best insurance the is in my booksi have been with them for 2 years and never ever had a problem the only problem i have had was i forgot my password for logging in to the app so that was not really there problem that was nice they are very easy to talk to on the phone

verified email - 30 Aug 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We have been with YOUI (House + car) for 4 years because of great price and service over the phone, but have been worried about what happen when we have to use the insurance. Accident happened this week and their customer support has been nothing but world class.
Thanks

e993bfeb 22 Feb 2022

how much did car go up each year?

verified email - 19 Apr 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Customer service is great resonable price happy to help always kind very cheapalways wants to be better is great

geofff992
1 review · 500 points
verified email - 11 Jan 2017
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Do NOT insure with "youi" for the following reasons;

1) They distribute/sell your personal information to UNSCRUPULOUS companies when simply obtaining a quote!
2) They are extremely expensive and the most expensive!
3) They are NOT an Australian company.

nm61255
1 review · 500 points
verified email - 27 Oct 2016
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Tried to get insurance for my Lexus 350 and after wasted almost half an hour talking to their "expert", got a quote which was THE MOST EXPENSIVE.

Haha, never again. Do not try with such [redacted due to inflammatory comment] company!!!

verified email - 09 Jan 2016
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Went online for an instant quote and -like many others on here-made the mistake of giving my mobile number when it was requested. There was no online quote, of course, but a phone call within minutes (automatic alarm bells: why would they pose as having an online quotation service if it doesn't exist?) Operator very pushy and when I FINALLY got the quote it was nowhere near as low as other companies (AAMI, QBE etc). When I explained this, the operator instantly lowered the price and said they offered clauses on their policy that no other companies did (not true - AAMI had offered exactly the same ). The guy was almost begging me to take out the policy in the end. I will never approach YOUi for any insurance again.

verified email - 08 Oct 2015
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Found the customer service to be really good. They were able to beat the price of our previous insurance. Luckily haven't had to put any claims through but from my experience the times I have had to contact them, I imagine that they would be very thorough and fast.

verified email - 05 Aug 2015
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

what they don't tell you is that if you write you car off, they look for the same make,model,year as your car, they look in the trading post for the cheapest, & that's what they pay out ,, i lost $11,000. the difference what i paid for my car & what they paid me out for my written-off car.
yes i'm talking about youi insurance

avak
1 review · 200 points
verified email - 02 Jul 2015
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

WARNING!

Avoid YOUI Insurance at ALL cost!

Went online to get a quote but instead I had someone calling me! I got a quote and asked for the PDS to be sent to my email before I make my decision. I was asked for my payment details and was ASSURED money was not to be deducted. I was told that when I wanted to go ahead with the policy all the info would be ready to be processed.

Worse mistake!

Instead of the PDS quote, I received a tax invoice! Called to resolve the issue and was told I needed to cancel my policy eventhough I did not sign up for it!!! After speaking to several consultants still (pushing the policy) I begged them not to deduct money from my credit card as I never said 'yes' to this policy.

Came to policy start date and sure enough they did try to STEAL my money and by email they said they will try again!

If this is happening to you right now like it did with me, speak to your bank immediately. I also did my own recordings which I did notified them. I have written my cancellations by email but they avoid written communication. To cancel my policy (again did not sign up for) I had to speak to a consultant. This is NOT a TRUSTWORTHY company!

verified email - 28 Jan 2015
Service Rating
5.0
Quality Rating
4.0
Value Rating
5.0

Every time I have called for a quote I have received exceptional service. Went above and beyond to help me get the best price. I have now swapped our home and contents, two cars and investment home over and have saved heaps!! Would not hesitate to recommend top anyone who asked

Approximate cost: $341

verified email - 29 Oct 2014
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

WARNING, DO NOT GIVE THEM YOUR NUMBER!!!i did an ONLINE QUOTE, it made me enter my number BEFORE giving me the final quote and then popped up with a message saying that someone would call me...still no quote. The next day I get 6 missed calls and it turns out to be Youi spaming me. once I put in their phone number, it turns out a lot of people online are saying the same thing. their hard sell technique and the deceptive way they got my phone number, means Ii will never look at them for insurance again.

Approximate cost: $0

14 Jan 2014
Service Rating
5.0
Quality Rating
4.0
Value Rating
5.0

Looked into this Company to see if in fact they are cheaper than others. I realised that i could save a bundle if i switched over. The service was fantastic and so helpful with all my questions and they make it so easy to join up. Recommend others to have a look cause you can save a heap off insurance

verified email - 13 Jan 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I looked at this web site for insurance after seeing the add on tv and found that yes they are far cheaper than other companies and I think I will be using these for my contents insurance . the can save you money give them ago

JohanneS 14 Jan 2014

Thankyou , i am going to look into

verified email - 27 Aug 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I changed to Youi for my car insurance, as I wanted to save some money. As I have Contents Insurance and my partner has his car insurance with them also, I saved heaps. I got a % off both my car insurance and contents insurance by linking them together. Plus the discounts you get for hardly using your car, and only driving short distances. I am extreamly happy with the service and value that I have received, and the savings are great. The staff are friendly, and not pushy! Keep up the FANTASTIC work Youi

Ebony123 27 Aug 2013

I'm in two minds as to whether to change to Youi, they keep telling me I can save so much money, but my insurance company is still good.

verified email - 10 Aug 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The sales person that I have spoken to every time I have rang has been fantastic. I changed my house and car insurance to youi and I save around $500. These guys have been the best to deal with so far.

Approximate cost: $1300

verified email - 25 Jul 2013
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

High pressure sales tactics. I went online to obtain a quote, entered my mobile number (with misgivings) - but it said it was solely for the purpose of giving me a code to retrieve the quote - and then, at the very end of the quoting process, no price was given, just a message that said, "answer your phone as someone is calling you NOW." Sigh. I should have ignored it, as it's 30 minutes of my life I'll never get back. The caller just wouldn't give up: although they couldn't match the other prices I had obtained (3 other quotes) or the agreed value, they insisted their policy was better - but wouldn't email the PDS so I could read it before deciding! The caller kept asking for my bank details. Really worrying that elderly and more vulnerable people may be pressured into policies they don't want by this company. Lesson learned: don't put your mobile number in, no matter what. Oh yeah, they sent me an email the next day, hassling too.

Siriah25 25 Jul 2013

I completely agree with your review. They quoted us $400 more for a car quote and were so pushy. Took multiple phone calls for them to cancel the quote and leave us alone! Would never consider using them again

verified email - 18 May 2013
Service Rating
4.0
Quality Rating
1.0
Value Rating
1.0

The good old say, "You get what you pay for", really applies in the case of insurance. We moved our home insurance to Youi from AAMI after receiving a quote from the Youi consultant that provided much greater coverage at a significantly lower price (approximately $500), we were really happy, I had read through their policy booklets and asked for additional details before we signed up for the policy, however when we needed to make a claim the things that were promised would be covered were not going to be covered, we had to fight to get anywhere and it wasn't until after we told them to shove it that someone listened to what we were saying and listened to the original voice recording and then admitted that we were correct but STILL would not resolve our issues, and we had to go through to the complaints department and it wasn't until we reached the point where I started talking about contacting the Insurance Council for advice that they dealt with our issues, we changed, our new provider is slightly more, but the service was amazing, and the quality is there... It really was just too good to be true

Approximate cost: $600 per year

View all 4 comments
christinen8 18 May 2013

Aaahh. So they wasted all their money on advertising instead of investing it in their customers! I won't bother ringing them next time I do the renewal ring-around. Thanks for that.

sofiad14 18 May 2013

I've just had a quote done by this company and I'm glad I've read your review as I was sceptical as to weather it was worth the saving.

anniebombell 16 Nov 2013

Thank god for womo and thanks for your review its saved me wasting my time in giving these guys a go.

verified email - 14 Mar 2013
Service Rating
5.0
Quality Rating
4.0
Value Rating
5.0

Saw the reviews on Womo and decided to give them a call since I was about to renew my husband's car insurance anyway. After a lengthy and thorough phone conversation with a pleasant staff member they offered me a premium that was considerably more than I was currently paying elsewhere but after "speaking with the manager" they competitively beat my current premium so I swapped to Youi on the spot. A $50 saving is nothing to be sneezed at!

tabatham 15 Mar 2013

great saving

christinen8 15 Mar 2013

Great bargaining! Well done, you!

verified email - 02 Mar 2013
Service Rating
4.0
Quality Rating
4.0
Value Rating
5.0

Was calling around to find cheaper car insurance. I made one phonecall to youi and they had me sorted. Saved $400 on my comprehensive car insurance compared to aami, and changed it simply with one phonecall. Great service. Cheap

26_MUZ 05 Mar 2013

I will need to renew my car insurance soon so it's great to know they can help me save money on it so easily, thanks.

04 Dec 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Shopping for Home and Contents Insurance was a nightmare until I called YOUI. I just wanted a quick quote but had to sacrifice a little more time, we went through everything but it was worth it, ended up saving $360. I managed to get the same cover, same excess for a much cheaper price.


I have since recommended several friends and family members, 4 people have switched to YOUI (that I know of).