Also hired these guys for end of lease clean on 3 bed place.

1. Cleaner couldnt understand English
2. We had to show cleaner how to vacuum.
3. Cleaner didnt have the right equipment.
4. We sent them a list of cleaning requirements from agent which they ignored.
5. Cleaner emptied their rubbish into one of our moving boxes.
6. Caught the cleaner eating our food.
7. When we told head office their cleaner was stealing our food, they defended them by saying our cleaners are used to an empty place!!! What does that even mean???
8. Had to get them back in at an extra cost to steam clean the carpet even though we requested that from the start.
9. Cleaner took at least 20 phone calls while she was meant to be working. Also while we were paying for the parking meter.
10. They make you pay upfront on the day without a receipt because they know they are shady and people wouldnt pay after witnessing their incompetence and crooked practices.

If you want to be overcharged, have your place cleaned by crooked amateurs then these are the guys for you. We will be reporting them to Consumer Affairs for theft and failing to provide a satisfactory service.

SO BAD! The worst cleaning job and service I've ever experienced. Don't be sucked in by their cheap price- they are the worst.'If I could give no stars I would.

I hired Zero Spot Cleaners to do an end of lease clean of a 3 bedroom house.

1. They arrived 1.5hrs after the hour I requested. They called when they were already 45min late.

2. They insisted on cash payment and did not offer a receipt. I had to call the head office to ensure I received an invoice by email before they left.

3. They wanted to charge an extra $50 for cleaning the grouting in a bathroom that was NEVER used.

4. They broke the shower door handle and claimed it was always like that - until I found a broken piece they had missed when hiding the evidence.

5. They took a bucket of our cleaning chemicals and vacuum out of the garage and used them. When I objected they said their vacuum was broken. I had to call the head office and asked why they arrived without proper equipment to do the job and suddenly their vacuum was working again.

6. I had paid extra for steam cleaning. They tried to leave without steam cleaning downstairs AT ALL. When I asked them to do it they pretended to stub a toe. I will have to get professionals in to do the job.

7. They nearly stole a toilet brush and a dish rack belonging to the landlord. I had to ask them to pull them out of their stuff.

8. They tipped out the bucket of detergent inside the garage instead of walking a few more paces to the drain. The garage is still wet.

9. When I asked about the "comprehensive checklist" paraded all over their website, the cleaners didn't know what I was talking about.

10. They left a tap running when they left.

11. And that's just the stuff I CAUGHT them doing.

Hiring cleaners shouldn't be the most stressful part of moving house! Extremely disappointed.

Approximate cost: $500

Warning: Please, please, do not hire. This is not a quality or an ethical business.

They did not deliver their 100% Bond back guarantee – the cleaning failed the inspection.

The 14-days shortfall fixed at no extra charge guarantee is a lie – they refused to come back at inspecting agents request.

They invoiced carpet cleaning for an all floor apartment – then refused to return my calls to explain or fix this.

They demanded payment up front, probably knowing the service they provide is unsatisfactory.

The quote jumped from 200, to 225 inexplicably.

Received a call on the day to say they charge extra for pet hair – even though this was mentioned to them in the initial call.

The staff are rude, aggressive and - when it comes to money - evasive. Particularly the manager.

This experience left us out of pocket because we had to keep the keys longer to go back and clean ourselves.

The business is so shady, the result is we're filing a suit a for breach of contract.

Save yourself the pain. Hire someone else.

IF YOU WANT AN END OF LEASE CLEAN DONE WELL, DO IT YOURSELF.
My housemate and I employed Zero Spot Cleaners to complete an end of lease clean for our 2 bedroom apartment. It's a 2-year old place that's been kept fairly well, so seemed like a pretty straightforward request. I've never employed a cleaning company before, but thought that $350 was fairly reasonable if it would save us time and stress. Unfortunately the initial clean provided was FAR from up to scratch - several fairly significant items that their website lists were not attempted at all, and what they did complete was to a very poor standard. The apartment barely looked like it had been cleaned, and there was a strange smell. As there website claims, I was able to arrange for the cleaner to return a few days later to attend to the shortcomings, but was told on the phone that they would only attend again once - a condition which was certainly not explained to me initially or visible in the terms and conditions on their website. I felt that my hands were tied (I couldn't hand the keys in the way it was), so arranged for him to come in the hope that he would get it right the second time. Unfortunately he presented offering only 20 minutes of his time to rectify a list of half a dozen reasonably significant items, armed with only some surface spray and a few cloths. While there, he required micromanaging to get anything done, and at the end of this it was evident that he had not completed all of the tasks properly. One major issue related to the fact that he had failed to spot clean the walls properly, making a series of excuses about how this could not be done and that the walls had been "scratched". My partner and I knew that he simply did not have the correct tools, and so later used our own product to clean each scuff mark off with little effort.
Although I could see the apartment was still not spotless after the cleaner's second visit, I naively trusted that this seemingly professional company would complete a clean that would be adequate. I felt incredibly embarrassed to receive a call from my property manager (who I had had a very good relationship), expressing significant disappointment in the standard of the clean. She provided a long list of concerns. I contacted the cleaning company, who reluctantly agreed to have the cleaner attend again, acting as though this was a generous move on their part. Unfortunately the 3rd visit was no better. Again he allowed only 30 minutes to complete a long list of tasks (including things like re-cleaning the oven), so did not get very far. Again he did not have the adequate tools, asking to use our sugar soap and bleach, which I now think must simply be a cost-saving move. He required coaching and demonstrations, and what he did complete was again really not good enough. During the time he was there, he also took several calls and responded to SMSs. It was almost comical actually.
Following this, my partner and I spent the better part of 6 hours re-cleaning the apartment to get it to a minimum standard. In my opinion this is completely unacceptable. What was supposed to be a stress free option cost us much more time and money than doing it ourselves in the first place would have.
When I raised my concerns with the company, they casually apologised for the inconvenience caused and offered a mere $50, which seems like an appalling, tokenistic gesture which in no way compensates for what I have lost in the process.
DO NOT HIRE ZERO SPOT CLEANERS.

I forgot that in life you get what you pay for. I used Zero Spot Cleaners for a one bedroom apartment steam clean. The cleaner turned up the day before the boking and had to return the next day as organised. After the cleaner left, I noticed 4 orange stains on the carpet that weren't there previously.

When I contacted Zero Spot Cleaners, they first tried to deny that the stains were new despite photographs being sent to them. Eventually after I explained that I live in a rental property and will be held responsible for these stains and after a couple of calls they agreed to ask the contractor to contact me which he did. The contractor outright refused to return to my apartment to even have a look at the stains let alone attempt to remove them. His excuse was that "he had done the best job he could."

The stains have now been identified by another carpet cleaning company as bleach stains caused by over use of cleaning solution. I am in the process of obtaining a quote for dying the carpet and will submit the coast to Zero Cleaning for payment. I am not holding out much hope that they will pay up. Please don't use this company.

Beware [redacted inflammatory comment]- Worst experience ever- I contacted the company and organised the time for Monday afternoon to complete Lease End cleaning. I explained to the lady over the phone that we are vacating the property and requires complete cleaning including steam cleaning of the carpet, also explained that there is bit of mould in the bathroom and kitchen range hood also needs proper cleaning. I have told her condition of the house and clearly explained her in my communication. I was told over the phone that they will do everything and the price agreed was $275.00. Everything was confirmed. On Monday afternoon received a call- they could not do the cleaning so rescheduled the time for next day morning. - I should have actually cancelled the job on Monday itself but then the drama starts next day.
Next day, both the cleaners came 1 hour late then the agreed time. The guy didn’t have any checklist and was talking to me that as per his standard checklist kitchen range and mould in the bathroom requires extra cleaning and will cost extra $75.00 on top of the agreed price of $275.00 and I should have checked the “terms and condition” on the website.
Clearly this was not expected at all. I told him if its going to cost extra why wasn’t it discussed over the phone? He told me nothing is mentioned in his notes! and if I need job done I have to pay extra $75.00 on top of agreed price of $275.00! and total would be $350.00. I told him if I have to pay extra, I might as well cancel this job as clearly this is not what was discussed and agreed upon and will find some other reliable/professional/honest company. When I said this- he mentioned if I cancel the job I have to pay minimum $200.00 cancellation fee! And if I don’t pay the cancellation fee they have a separate Legal team who will see me in court!

So I was in a situation where I was asked to pay $350.00 (instead of $275.00 agreed price) to complete the job- otherwise I have to pay $200.00 cancellation fee!- WOW [redacted inflammatory comment] I simply cannot believe Cleaning Companies do this kind of [redacted inflammatory comment]- in person/in front of you rather than calling you on the phone!- Either pay extra amount or you pay cancellation fee- but once booked you pay the money!!
I paid the amount and requested him to complete the job given its already been delayed by one day and didn’t want to wait as I had to provide keys to the Real Estate Agent. He told me it can take up to 3-4 hours to complete the job however In less than 2 hours he called me and told me everything is completed, and to inspect it. While I was checking I pointed out few dust areas where there is clearly dust visible, he cleaned in front of me and said don’t worry Real Estate Agents wont notice this! – Mould in the Bathroom was not cleaned at all and was advised that is the maximum that they could do! Same with the Kitchen Range Hood- obviously I was not expecting to be cleaned like brand new but at least it should have been cleaned little bit. It also appeared everywhere it was cleaned with hot water rather than disinfectant/proper cleaning agent.
I could have spent almost similar hours and would have got better job done rather than paying $350.00 to the cleaning company. Forget about bond clean- this is probably one of the worst NORMAL cleaning I have seen. Infect while leaving –he asked me to throw the rubbish which they left outside my door! Absolutely Unprofessional- appeared to come- collect the cash and ranoff!
I learnt my lesson the Hard way. – Before hiring this kind of cleaning company do your research, read online review and get everything confirmed in writing via email. What a ripoff!

SCAMMERS!!!! BOOKed in at 9, showed up 2 pm in the arvo. quoted $250, but paid $350 for extra wall wash down, that looks exactly the same as before. the agent and new tenant said there is no way the carpet was steam cleaned, just looks like a simple vacuum. now i have to clean the carpet from another company.
DO NOT USE!!!!!!!!!!!!!!!!!!!!!!!

Terrible Service: Firstly the price I was quoted via email changed once the cleaner arrived. On top of that we were charged an extra $20 for having a two storey house even though that was not advised in the quote, and even though we had to assist with carrying the machine upstairs.
While bringing the machine back down, some cleaning chemicals spilled on the wooden staircase causing dark stains. The cleaner vehemently denied causing the stains and would not even take a look at them or have a rational conversation about the company's procedure in the case of causing damage to our property. As he denied causing the damage I told him I would not pay for the cleaning until a proper investigation had taken place and that I would be contacting management to take it further, which I did. In response, I received verbal abuse and was accused of "fraud" and threatened legal action if the invoice was not paid immediately.
I had to purchase stain remover the next day to remove texta stains in the carpet which I was told would never come out (I was able to get the stains out but the "professional cleaner" was not...). This was an end of lease carpet clean and upon vacating the premises I was advised by my property manager that the carpets were not cleaned satisfactorily and they would need to be done again. Upon advising Zero Spot of this they told me that I had probably dirtied the carpets after they left and they took no responsibility for the carpets not being clean.

Overall a terrible experience, I would never ever recommend this company! Use at your own risk!

Approximate cost: $100

DO NOT USE! ABSOLUTE RIP OFF, RUDE STAFF, TERRIBLE JOB DONE. I can not believe the job they did. After quoting $380 he arrives to say will charge $680 for a brand new apartment in great condition!! Then gets abusive and tried to intimidate me when I questioned and wanted to cancel the job. Wanted to charge me a cancellation fee. Disgrace

Approximate cost: $680