I hired Zero Spot Cleaners to do an end of lease clean of a 3 bedroom house.

1. They arrived 1.5hrs after the hour I requested. They called when they were already 45min late.

2. They insisted on cash payment and did not offer a receipt. I had to call the head office to ensure I received an invoice by email before they left.

3. They wanted to charge an extra $50 for cleaning the grouting in a bathroom that was NEVER used.

4. They broke the shower door handle and claimed it was always like that - until I found a broken piece they had missed when hiding the evidence.

5. They took a bucket of our cleaning chemicals and vacuum out of the garage and used them. When I objected they said their vacuum was broken. I had to call the head office and asked why they arrived without proper equipment to do the job and suddenly their vacuum was working again.

6. I had paid extra for steam cleaning. They tried to leave without steam cleaning downstairs AT ALL. When I asked them to do it they pretended to stub a toe. I will have to get professionals in to do the job.

7. They nearly stole a toilet brush and a dish rack belonging to the landlord. I had to ask them to pull them out of their stuff.

8. They tipped out the bucket of detergent inside the garage instead of walking a few more paces to the drain. The garage is still wet.

9. When I asked about the "comprehensive checklist" paraded all over their website, the cleaners didn't know what I was talking about.

10. They left a tap running when they left.

11. And that's just the stuff I CAUGHT them doing.

Hiring cleaners shouldn't be the most stressful part of moving house! Extremely disappointed.

Approximate cost: $500

I can't believe a practice can be so consistently behind schedule. I'm a patient person but the number of hours I have wasted in this waiting room cannot be comprehended. How can they be 30min+ late at 9am in the morning?? Remember to bring a long book to read, your Theseus if you're writing one, or your last will and testament because the bordom is excrutiating. The magazines are ancient, TVs are on mute and there is NO INTERNET.