Thank you for your prompt service and you've made it easy for me to use my email. Doing a remote support service meant that it was alot quicker.

I have been burned before by so-called computer technicians masquerading as experts, so I was wary when contacting Robert from Zoo Computer Repairs. We talked about my problem, potential solutions and what he could and could not do to assist. During our discussion, I threw out little challenges, looking to uncover the extent of his experience and expertise.
Now let me say right up front, I am no computer geek. It would be more correct to say I am technologically illiterate by today’s standards. But I knew what I did not want, and Robert quickly convinced me of his real-world credentials.
Firstly, he understood my problem. He listened to me, forecast likely issues then performed a couple of simple tests to confirm his initial analysis. There was no beating around the bush, no long-winded story of how difficult it was and no telling me he needed time to test and research.
Secondly, Robert recognised the significance of the matter to me. He understood its impact on my professional and personal life. He moved fast to help me.
Well, the problem was serious, as he predicted. And true to his claim of delivering great customer service, Robert clicked straight into gear.
Over the period of a few days, I observed Robert as he went over and above what is normal in an effort to resolve matters.
We decided on a plan of action. He ran exhaustive tests and diagnostics to pre-empt the manufacturer's normal processes and demonstrate all reasonable measures had been taken to eliminate standard failure causes. This left only one possible cause: defective hardware.
With knowledge of the manufacturer's approach to dealing with these types of problems, Robert stepped in to represent me, saving much time, and money. He knew the manufacturer would make every effort to avoid blame or accept fault.
But Robert, my intermediary, spoke their language and knew their tactics. After some haggling, he secured the outcome we wanted. The manufacturer placed my computer.
For me as a customer, Robert made the entire process as painless and smooth as possible. I am very grateful for his help.
I cannot recommend Robert more highly.

Tony M
Robert showed an excellent knowledge of his trade and the best manner to apply it to my particular needs. He worked in an unhurried fashion always looking to my best results rather than his financial gain. Using these sound business qualities coupled with a courteous and respectful personal approach, he was a pleasure to deal with, particularly in
comparison to his trade contemporaries. His results far surpassed my requirements and I will be delighted to further refer him to friends.

Robert came to my house because my hard drive was very very very slow. He put a SSD drive into it without trying to sell me a new computer. He's service and explanation that he gave was incredible. As a pensioner I have faith in his ability as well as honesty. Thanks

We found Robert really helpful. Ever since we left work learning about computers we feel like we aren't up to date with all the latest stuff. Robert was able to help us out with our email issues, and found that it was an issue with the Telstra servers sending from hotmail.co.uk email addresses. Thanks so much for the remote support we will be using you in the future.

Excellent support - I called Robert because I was having a problem with optus email - Robert suggested about moving over to gmail because it was more reliable and more space. I was hestitant at first because everyone has my optusnet however Robert did it in a way that they could still contact my old email address but it would be delivered to Gmail. I also did it remotely where he took control of my machine.

Extremely professional and friendly service. Completely satisfied with Robert quality of service. There were issues with my big pond, and Robert answered the phone early in the morning and fixed it straight away. Couldn't be more happy, would highly recommend.

I would highly recommend Zoo Repairs. Robert helped me resolve issues with my Shopify account and removal of virus and also deal with resolving issues with my Google Ads. He was amazing, he didn't give up until we resolved it with Google Ads which took nearly 6 weeks. I would say that is dedication and commitment because he was truly wanting to help me. I have all my faint in any job Robert and his team will undertake and highly recommend his services to anyone looking for help in virus removal or just tackling with Google. Thank you Robert!!!

I'm 80 years old and called up Robert as I couldn't do my banking online. He offered a remote support session and after reading the reviews I was comfortable letting him in my system. I had someone else who looked at this issue and gave up and suggested to call another tech. After spending over 3 hours with trying to diagnose what the issue was, it turns out that it was Telstra's fault. Robert even drove to the bank to put them them on the phone as he knew that it was hard for me to get to the bank myself. Thank you so much Robert for your expertise Robert, you are so caring and undestanding for what you did for someone you don't know. I will continue to use you.

Robert came and fixed all my issues, professional and polite and explained everything in words that I understood. Would use him again.