I own a small business a required my product to be delivered to a suburb that was well over an hour from me to which I could not get too. Paid for a "same day delivery" service (not even sure that exists), my parcel was picked up 2 days later than for when it was booked for, then just never delivered to the client.
I was on the phone to them every single day for an entire week, I spoke to supervisors and they all just delayed the process by saying "it'll be delivered tomorrow" as they didn't know where my parcel was and didn't have the driver's contact details. I made the decision to redo my client's order and drive up on a Saturday to deliver it personally and when I got there I received an email saying "parcel had been successfully delivered", which it was not. I lodged another complaint to which their response was "after further investigation we can see your parcel was delivered therefore we will not provide you with a refund/reimbursement for your items". Client has confirmed they never received anything from this company.
This is by far the WORST service I have ever dealt with both personally and professionally and was such a stressful experience. The fact that they don't put the customer first and lie about things just to get out of it is utterly disgusting.
Don't ever USE this company for anything, I know I've learnt my lesson. I'm just glad I didn't spend much to lose it.
Most disgusting employees I have ever dealt with, so rude and incompetent. They couldn't even take my number down correctly when I asked someone to call me (probably did it on purpose to they wouldn't have to speak to me). NEVER AGAIN!