I would NEVER recommend this business.
I requested a quote from these guys on 30-7-2021. As the move involved a home office setup, stated I needed to have delivery by 19-8-2021. They assured me (over the phone) that they could have it earlier. Pickup was supposed to be 13th August. After being hounded and paying the $400 deposit on Friday afternoon to secure an even better rate (alarm bells should have started then!), I requested the delivery date be confirmed via email. The response was…’we will pickup on the 13th August.” No reply on delivery date. I resent the email requesting delivery confirmation as it was imperative it arrived on time.. The reply just after 3pm was…”We will update you”. I had a gut feeling that something wasn’t right. On Monday (their next business day) morning at 8am, I sent an email explaining circumstances had changed and I no longer required their services. I asked for a full refund of the $400.
On Wednesday 4-8-2021 I received an email with an extract of their T&C’s and a line saying, “so we will, refund you 50%”.
Now I know their T&C’s stated that cancellation for a full refund must be done 14 or more days prior. However, my booking was made on the Friday afternoon, exactly 14 days prior to pickup. I suggested they perhaps keep a 10% admin fee, which I thought was very fair. They just kept emailing their T&C’s. Nothing else, no explanations. Just the T&C’s.

After reading numerous reviews this morning, (I should have done it before booking) I realised that this company is one of the shonkiest out there.

Funny thing is, after speaking to my son on the phone this morning, he mentioned his girlfriend’s furniture that was supposed to be picked up tomorrow, has been delayed for a week. (Not due to COVID-19) The removal company turned out to be none other than AGILL. The quoted price was around 20% less than others. So they paid a deposit weeks ago and were promised the pickup date no later than the 5th August!
My advice to anyone looking for a removalist, is to AVOID this company like the plague. Whilst I am out of pocket by only $200, it is their principles of how they run their business that left a sour taste in my mouth. My business, would be out of business if I treated customers the way AGILL do.
They did send me an email this morning offering to give me another $150 back if I removed my review from ProductReview website. They can keep the $150, ev eryone should know how shonky these guys are.

After doing some research this morning, it appears that most, if not all of their 5 star reviews are shonky, just like the operators of this business. Look closely and the reviewers also did 5-star reviews on a company called AUSPRO REMOVAL, a company that also had many, many bad reviews. (deregistered in 2019!)