Near non existent customer service. They have never once answered their phone when I have tried calling them. I have tried to call them on so many occasions, 4, 5 even 6 times a day. The only way I ever got them to call me back was to leave a message saying that if I did not get a call back on the same day, I'd cancel all future orders. There is no way to pause repeat orders on their webpage. To add, they have very irregular delivery days. I have had emails saying my water would be delivered on a specific day, but never arrived. Getting in touch and amending orders, or changing requirements with them is borderline impossible. An utter nuisance to deal with their company. Their actions, or lack their of tell me that I am not valued as a customer. Good luck trying to get through to them and speak to someone. Good luck trying to get them to return your phone call.