I was very unhappy with the level of service I received at this organisation. Initially, they were very friendly and organised our insurance company to come out and assess our car. After they had determined the car to be a write off, I rang to enquire as to how long before it would be repaired, only to find out it had been written off a day previous to my call. (We had not heard from our insurer that this was the case, either.) The following day (i.e. 2 days after it was written off) I rang to arrange to collect my belongings out of the car, only to find it had already been towed away by the salvage yard. I had to go and collect my things, including my roof racks, from the salvage yard. After some enquiries, it was determined that Melville Body Works had arranged the Auto salvage yard to pick up our car, without the knowledge of the insurer, who then had to arrange to reclaim the vehicle to take to their own salvage yard.
On ringing Melville Body works and requesting they retrieve my belongings, and stating that, at the very least, as the owner of the car, I should have been informed that the car was leaving their premisis, their response was less than cordial, in fact downright rude, that it was not their responsibility to retrieve my belongings or inform me of the car being removed. The car was luckily only a 30 min drive away, but it was an hour round trip (as opposed to a 5 min walk around the corner -- the reason I chose them in the first place), whicheck was time I didn't have to spare at that time.
In my opinion, this organisation has acted, at the very least, without a thought to customer service, and at the worst, unscrupulously, and I would not recommend them to my worst enemy.