I might be the lucky one but I have no complains about this guys. I gave them the job the day before and I only got to see the bad reports late at night when I thought it would be too late and unfair to send them back in the morning when they had already committed their staff and equipment.
We clearly agreed on the scope of work and the price before they started so there would be no room for misunderstanding,
It was a big job which involved all trees and shrubs on both sides and back of my quarter of acre block.
They turned up to be very well mannered and polite and they tried their hardest to please us working very hard on a cold and showery day. They perfectly cleaned up my garden and my neighbour's since it was unavoidable that some branches would fall outside my property.
My advise: like with any other tradesmen, be clear about what you expect and how much it will cost and you should have no problems.