Simon diagnosed the fault with our 1997 Brivis EMS26 system quickly and methodically. At first look I was ready to buy a new Controller, as it did not power up and the fan stayed on. Simon found the fault lay with the Control PCB which had been shorted out by ants. He then replaced the board, cleaned and serviced the unit, ran a Monoxide test, and refitted and reprogrammed our old controller, A less experienced person would have told us that the unit was old and needed replacing and left us with a new heater and a large bill, I am very grateful that we still have people like Simon with the knowledge, experience and desire to do the right thing by their customers

Approximate cost: $485