Ryan gave me a courtesy call prior to arriving spot on time. After a chat about the problem and symptoms, Ryan took a look at the problem hot water service and quickly prioritized the likely faults and costs of each option. After approving the work, Ryan's analysis proved to be accurate and he quickly had the unit repaired and tested operational. Well done Ryan , i also enjoyed his friendly manner and very clear explanations. No hesitation at all to use again and recommend to others