Had a really disappointing and frustrating experience with LCL Plumbing.
Had a young guy come out and investigate a couple of issues we had with our plumbing. He was knowledgeable and helpful in explaining what was going on. However, upon receiving our invoice for the investigatory works, he had overcharged us for the time and use of the camera / jet, which equated to $160. When I rang to question this he said he would take the additional hour charged off the bill but gave no explanation or apology.
He had booked in for another member to come out the following week to explain the proposed work and to provide a quote.
When I rang early the following week to confirm that someone was coming out I was told that they had a meeting and would have to reschedule. No big deal but was a little frustrating.
A different staff member came out the following week and explained the proposed work. It sounded good and I was happy with what they had planned. He gave me a verbal quote for one part of the job and said he could get the other quote to me at a later date. I asked if he could send both through via email which he agreed to.
When asked when they could start he said that he’d classify this job as urgent and could therefore start with 2 weeks.
Around a week later I had still not received the quotes via email. I rang the office to chase this up and the receptionist said she’d follow it up. Another couple of days passed so I rang again and got the plumbers number. I called, explaining that I hadn’t received the quotes and he said he’d try to get them to me later that day.
After another 4-5 days still no quote. I gave the plumber another call but didn’t get an answer. I rang back the office and explained my situation. The receptionist was understanding and said she’d get the plumber to give me a call which I appreciated. The plumber then sent me a message saying he was in a meeting but would call afterwards. A day later and I still haven’t been contacted.
I’ve spent $700, had a really poor experience and have no quote or confidence in the individuals I’ve dealt with and now have to explore / hire another plumber.