Waiting for speaker cover for almost a year
Online store
On 24 Oct 2023, at 2:09 pm, Ronald Peters <[email protected]> wrote:

Hi DJcity Support Team,

Any news! as this is taking way too long.

If it is not possible to send the Items within the next two weeks we would like a refund.

Regards,
Ronald and Dylan Peters

On 29 May 2023, at 6:01 pm, Dermot Seller <[email protected]> wrote:

Thanks for your reply, Ronald.

I can understand the inconvenience and can appreciate that no one likes waiting!
Unfortunately without any word from our supplier there really isn't much info for any of our staff to relay to you yet, which is why you have had to push for an update twice now.

This is obviously not ideal, and this is why we like to make it clear that if you do wish to cancel at any point, all you need to do is ask us here.
I assure you that we are not withholding information, we simply do not have any information to relay at this point.
Considering the last update the supplier provided was the stock was estimated to arrive last week, I would assume it should be landing this week at the latest.

Thank you for your understanding,
Dermot,
Customer Support

---- on Mon, 29 May 2023 17:53:49 +1000 "Ronald Peters"<[email protected]> wrote ----
Hi Dermot,

Thanks for taking the time to read and respond to my email.

I would like to receive the covers.

The thing is that I don’t like to wait and wait and then have to contact DJ city for an update or so.

It would feel way better if someone just contact the customer and say, sorry mate the covers,,,, or so still havent arrived.

It has been promised a few times with a new ETA, but after the ETA none contacted us.

Can you please keep me updated.

Kind regards,

Ronald Peters

On 29 May 2023, at 3:58 pm, Dermot Seller <[email protected]> wrote:

Thank you for your email, Ronald.

Sincere apologies for Sam's silence, he has recently left the company but I would be more than happy to assist you with your order.
Unfortunately our stock of the LD bags is still yet to land in our warehouse, but if you were no longer interested in waiting I can certainly refund you in full today.

Please confirm if this is the route you wish to take and I can provide you with your refund immediately.

Thank you for your understanding,

Sincerely,
Dermot,
Customer Support

---- on Sat, 27 May 2023 08:06:42 +1000 "Ronald Peters"<[email protected]> wrote ----
Hi Samuel,

When will you send us the covers mate, I think we waited long enough now.

After this email without a good outcome, I will take other steps and also will leave a very bad review with all the email comments.

Kind regards,
Ronald Peters

On 4 May 2023, at 10:50, Samuel Humphries <[email protected]> wrote:

Hey Roland

Sorry about this one. These things are supposed o keep track of themselves once the order has processed, so I am really sorry that this hasn't happened.

Sadly, the speaker covered have not arrived and have a new ETA set of 26/05/2023.

Cheers

If you need anything else just ask or message me on [email protected] and I'll do my best to help out!

Kind Regards,

Samuel Humphries | Customer Support Team

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---- On Thu, 4 May 2023 05:45:05 +1000 "Ronald Peters"<[email protected]> wrote ----
Hi Samuel,

Sadly I have to send out another reminder for the speaker covers.
Still nothing received.

Kind regards,
Ronald Peters

On 27 Feb 2023, at 16:00, Samuel Humphries <[email protected]> wrote:

Hey Dylan.

Unfortunately, the shipment for the speaker covers has been pushed back, this often happens with our international Products.

The new ETA for the cover is 25/04/2023, sorry about this extended delay.

Cheers

If you need anything else just ask or message me on [email protected] and I'll do my best to help out!

Kind Regards,

Samuel Humphries | Customer Support Team

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---- On Fri, 24 Feb 2023 10:09:43 +1100 "Ronald Peters"<[email protected]> wrote ----
Hi samuel,

Do you have an update about the speaker covers as the have not been delivered yet.
Also if have not received any kind of updates about them.

Kind regards,
Ronald Peters

On 7 Jan 2023, at 13:04, Ronald Peters <[email protected]> wrote:

Hi

Kind regards,
Ronald Peters

On 6 Jan 2023, at 10:15, Samuel Humphries <[email protected]> wrote:

Hey Mate.

Thanks for reaching out.

It looks like both those items are Out of stock and have been put on a backorder - sorry about that.

Now the covers are designed for this item so we may need to find an ETA for that and wait it out - but the specific Mic stands are ETA of early-Mid Feb arrival, so would you like to swap them out with something that is currently available and in stock?

Let me know your thoughts and will see what can be done.

Cheers

How would you rate our customer service?
GoodBad

If you need anything else just ask or message me on [email protected] and I'll do my best to help out!

Kind Regards,

Samuel Humphries | Customer Support Team

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---- On Fri, 6 Jan 2023 09:42:38 +1100 "Ronald Peters"<[email protected]> wrote ----
Hi Samuel,

First of all Happy New Year.

The majority of the order is been delivered, we are still waiting for the two stands for the speakers and the missing protection cover.

Can you please update us about this as we really need those stands.

Kind regards,
Ronald Peters

On 20 Dec 2022, at 13:23, Ronald Peters <[email protected]> wrote:

Hi Samuel,

I can’t find the new quote.

Can you please resend this and also make sure the dj transport protection case is in the quote, as my previous email request

Kind regards,
Ronald Peters

On 20 Dec 2022, at 11:46, Samuel Humphries <[email protected]> wrote:

Hi there,

I have attached a copy of a quote/invoice for payment.
Please confirm the details are correct, including name and delivery address.

You can make payment two ways:
- Via the BSB and ACC number using ref. #SO-xxxxx FOR DYLAN PETERS
- or via the PayPal button on the bottom right.

Please note, a PayPal payment will result in faster shipment as the payment will clear instantly.
Also, please let me know once you have paid so we can get your goods sent asap!

Any questions, please let me know.

Kind Regards, Samuel Humphries | Customer Support Team

How would you rate our customer service?
GoodBad

If you need anything else just ask or message me on [email protected] and I'll do my best to help out!

Kind Regards,

Samuel Humphries | Customer Support Team

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---- On Mon, 19 Dec 2022 18:10:58 +1100 "Ronald Peters"<[email protected]> wrote ----
Hi Samuel,

It will be on my sons name.

Dylan Peters
67 Regent street
2663 Junee NSW

Kind regards,
Ronald Peters

On 19 Dec 2022, at 16:32, Samuel Humphries <[email protected]> wrote:

Hey Ronald.

Need more information to get this one sent to you.

What is your exact Shipping address, including State, city and Post code

Cheers

How would you rate our customer service?
GoodBad

If you need anything else just ask or message me on [email protected] and I'll do my best to help out!

Kind Regards,

Samuel Humphries | Customer Support Team

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---- On Sun, 18 Dec 2022 14:29:45 +1100 "Ronald Peters"<[email protected]> wrote ----
Hi Samuel,

Could you please quote the speaker pack.

Could you also quote a travel protection case for a pioneer xdj-xz dj system.

Kind regards,

Kind regards,
Ronald Peters

On 9 Dec 2022, at 16:07, Ronald Peters <[email protected]> wrote:

Hi Samuel,

Thanks for your reply.

I’ll talk to my son after the weekend as he is gone for a couple of days.
And I’ll come back after that.

Thanks again

Kind regards,
Ronald Peters

On 9 Dec 2022, at 11:30, Samuel Humphries <[email protected]> wrote:

Hey there Ron.

Thanks for the quote request.

Just letting you know that with this PK price, this is the best possible price we can do for this item, its already factored into margins in the Pack.

Stock I think is right around the corner for this brand.

Let me know if you would still want me to put together a quote at this price point.

Cheers

How would you rate our customer service?
GoodBad

If you need anything else just ask or message me on [email protected] and I'll do my best to help out!

Kind Regards,

Samuel Humphries | Customer Support Team

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---- On Wed, 7 Dec 2022 22:08:17 +1100 "[email protected]> wrote ----
DJ City

Quotes can be found at the below link:

https://djcity.com.au/wp/wp-admin/edit.php?post_type=addify_quote

Quote Number: 93xxxxx

Product Quantity Offered Price
LD Systems ICOA 15 A Inch Powered Speaker Pair with 18 Inch Sub and Accessories
SKU:PK-LDICOA15SUB 1 $xxxx
Subtotal(offered): $xxxx
Want to talk to us?
Contact our customer support team by email [email protected]
or phone (03) 9706 5359

DJ City – DJ Equipment Store ABN: 21 089 541 337
djcity.com.au