I have been doing online grocery shopping with Coles since Coles first introduced online grocery shopping in about 2011 or 2012. This year since early April, the person/s preparing my order was putting cleaning products in the same bags as food, e.g. bleach, or disinfectant with food items. I contacted their customer service, I was told that it is not their policy to do that, pack food items with cleaning items. But my fortnightly orders were consistently being packed with cleaning products with food items, without fail. So I asked if I could contact the CEO. No, it is absolutely out of the question to contact the CEO. So who ever was preparing my fortnightly order was determined that I should not lodge a complain, and when I did he/she would get even.
So any way I eventually had to place my order with another supermarket.