I have had both good and one bad experience at Bundoora. In the good times they have treated my animals and taken good care to get them back to health but two weeks ago after my cat had recently been there for a urinary block, I called because I was concerned about his recovery and he was very listless and limp. The first person I spoke to on the phone before bringing him in was lovely and told me to come straight away, once I arrive it was a different story. I had to reexplain what was going on to a completely different person who immediately turned me away. She informed there was no overnight vet and to not even waste my time. Didn’t give me a referral to a different vet, wouldn’t even tell someone that my cat who had only been in four days earlier was back and sicker. Told me not to waste my money getting him seen. It was extremely distressing and upsetting. The way I was spoken to was rude and honestly they sounded like they wouldn’t have cared if he had died right then and there. I was lucky to have a vet come out to talk to another patient there and I tearfully explained the situation and asked if he knew where I could take him because the person said they wouldn’t see him and he was really sick. He immediately took my cat in and he was blocked again. The treatment I got from then on was great and while I had to move him later to another emergency vet, they referred me and he got the treatment he needed. Unfortunately we had to let him go the next day but I was able to be there and say goodbye to him.