The purchase (solar and battery) was confirmed in about April 2018 and pre-wiring done. In September final installation was booked. 2 days before installation I rang to confirm start time and was told it had not been booked and that the battery was not available. After discussion installation was booked a day later than originally agreed and even though I queried if the time was enough and was told it was - the job was not finished on the day. The day before the actual installation I was rung to be told that the panels ordered were not available and that extra panels would be required to achieve the output requested (5kw). I had to ring to sort out re-attendance. I had to ring to follow up the commissioning of the monitoring portal. The battery was subsequently installed but the panels were then found to not be working correctly. I had to ring to re-arrange attendance to fix the panels. The tech re-wired the panels but then advised my partner who was home by herself that his instructions were not to leave until the final payment (only $4000 out of the $24000 contract with the rest already paid) was made. This was a very threatening demand. Now a week later we find that the portal to monitor the panels has not been updated to reflect the re-wiring that has occurred.

Communication from the Sales team was poor. One sales person left but no details were supplied of a new point of contact. The replacement sales person did not properly book in the installation and it ended up not occurring in a timely manner. The replacement sales person also did not ring to advise of an issue with the supply of the battery and when I rang to confirm indicated that the delay would be upto a further 5 months - a total delay of 10 months from when the product was ordered and deposit paid. The final contact was with a third person who tried to fix issues but by then a large delay in the agreed installation had occurred (with a loss of days for me to be home to meet with installers).

I was happy with the work of the installers on the days they were here other than the last day when they refused to leave until the final part payment was made. That repair has still not been completed by update of the solar monitoring portal 6 days after the final work/payment. The instruction to this male staff member to not leave until payment was made from a single female at the home was not appropriate. If supply and installation had been made at the time originally agreed with the sales staff this would not have arisen.