Sharpe Services

3.4
based on 35 reviews

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35 reviews about Sharpe Services

verified email - 12 Dec 2023

We will give u 0 star if We would. We called 82625000, and told the guy our water fee has been tripled for a while, we need plumber service to fix leaking pipes. They sent someone to my house, he checked my roof, and told me he will recommend us another company who could do underground pipes, since he can’t do it. They charged us $198 for the useless job. We are not sure if staff in this company need more common sense that for our job we definitely need a plumber to go could do underground pipes. Or at the first minute they know that they just want to charge us $198 and go. If you want to waste your time and money you can use this company. Hope you can cheat more people.

verified email - 13 Apr 2022

I discount my bills to keep customers happy! Replace a replaced thermostat. So called electricians!!

08 Jul 2021

Excellent service, work and communication skills. Highly recommend them.

verified email - 13 May 2021

NEVER EVER use this company they called in response to my phone call regarding a burnt out fan element in my stove I gave the model number and oven make, but when they arrived they did not have the correct replacement. I was charged $143 for the call out to tell me what I already knew that the element was inoperative then they arranged a return visit with the correct element, the cost $122 for the element and another $143 for the second visit, all up about $400. I cancelled their second visit and purchased the correct element for $51 from P and R electrical at Holden Hill in Adelaide
an electrician will install it for $95, total $146 a big difference from $400
IN addition to this ripoff while they were there they "inspected" my meter box, it was fully rewired with circuit trips 4 years ago I was told it needed a complete up grade and quoted $1862 !!! This company is completely unethical
keep clear of them and NEVER get them to come to your home

16 Feb 2021

No problems arrived on time and did the job. No issues.

07 Apr 2020

Decided to replace my 25 yr old oven, cook-top and exhaust fan after the element in the oven ceased to work. From the first phone call to getting the new appliances fitted and working, Sharpe were prompt, professional and provided excellent service. Andrew guided us all through this process and I appreciated his professional workmanship and friendly manner.

verified email - 12 Mar 2020

I wouldn't. Their faulty workmanship in putting our dishwasher in resulted in a pipe fitted with gaffer tape coming away. Half of our brand new flooring was ruined by water flooding it. It's 3 months and they still haven't fixed our floor. The manager was very rude to me today when I was chasing up the repair once again.

verified email - 14 Aug 2019

DO NOT USE THIS INCOMPETENT COMPANY
I had Sharpe ERS to come and look at my faulty Smeg Oven, $217 later the oven wasn't fixed and I was told that I would receive a quote later that day. After a week of ringing each day I finally received an email telling me that my 10 year old oven with a replacement cost of $3500 was beyond repair and if I still wanted to proceed it was going to cost a minimum of $750, the oven needed to be taken back to Sharpe's warehouse and no guarantee would be provided for the work. I then had Prestige Appliance Repair Service look at it. The technician took 5 minutes to identify the fault as a faulty thermostat, he ordered the $20 part , came back, took another 5 minutes to install, now the oven works fine. Thankfully I didn't take Sharpe advice and throw away a perfectly good oven.

verified email - 03 Dec 2018

The purchase (solar and battery) was confirmed in about April 2018 and pre-wiring done. In September final installation was booked. 2 days before installation I rang to confirm start time and was told it had not been booked and that the battery was not available. After discussion installation was booked a day later than originally agreed and even though I queried if the time was enough and was told it was - the job was not finished on the day. The day before the actual installation I was rung to be told that the panels ordered were not available and that extra panels would be required to achieve the output requested (5kw). I had to ring to sort out re-attendance. I had to ring to follow up the commissioning of the monitoring portal. The battery was subsequently installed but the panels were then found to not be working correctly. I had to ring to re-arrange attendance to fix the panels. The tech re-wired the panels but then advised my partner who was home by herself that his instructions were not to leave until the final payment (only $4000 out of the $24000 contract with the rest already paid) was made. This was a very threatening demand. Now a week later we find that the portal to monitor the panels has not been updated to reflect the re-wiring that has occurred.

Communication from the Sales team was poor. One sales person left but no details were supplied of a new point of contact. The replacement sales person did not properly book in the installation and it ended up not occurring in a timely manner. The replacement sales person also did not ring to advise of an issue with the supply of the battery and when I rang to confirm indicated that the delay would be upto a further 5 months - a total delay of 10 months from when the product was ordered and deposit paid. The final contact was with a third person who tried to fix issues but by then a large delay in the agreed installation had occurred (with a loss of days for me to be home to meet with installers).

I was happy with the work of the installers on the days they were here other than the last day when they refused to leave until the final part payment was made. That repair has still not been completed by update of the solar monitoring portal 6 days after the final work/payment. The instruction to this male staff member to not leave until payment was made from a single female at the home was not appropriate. If supply and installation had been made at the time originally agreed with the sales staff this would not have arisen.

15 Oct 2018

Extreme well from phone call to gas fitter.
Lady was very friendly and knew the whereabouts of the gas fitter. The gas fitter was quick .. efficient. I got a call from gas fitter and he wa spot on with his time. I have used Sharpe for Mum for years and won't go anywhere else.

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