Constantly on the phone to tow my car and fix it!

On 11/6/22, my car suffered accidental damage in Mansfield after running over exposed rebar, bursting the hydraulic line on my Honda Civic, making it undrivable.

Over the next two weeks, it sat in the local tow truck depot in Mansfield, with myself ringing almost daily begging them to please transfer it to a place where it can be fixed. After no answers or excuses given why it took so long to tow, it finally made it to the repairer on 23/6/22. The repairer said that they completed the assessment on the 25/6/22, with the report being sent to Budget Direct by Monday, 27/6/22.

Fast forward another week to today, 1/7/22, and I had to chase Budget Direct AGAIN asking why the repairs haven't started after promising to contact me back. It turns out they never got the report. As of today, 1/7/22, 3 weeks after the accident, the assessment STILL hasn't been done, and repairs/parts needed to be approved haven't even started yet after dozens of phone calls. I am someone who works onsite, and I need my car. My wife is also a doctor for emergency services, and she needs to be onsite immediately for patients. There has been no reprieve or compensation on my comprehensive cover other than a paltry hire car 'discount' to alleviate our situation.

Stay away from this companies' tardiness and crushing incompetence.