This salon is completely inflexible with their booking policy regardless of the circumstance, with a low threshold to forfeit the $50 booking fee without exceptions. As a customer, flexibility with bookings and being able to change bookings at short notice is very important especially since we have such busy lives. Will not be returning to this salon, especially since there are some really good competitors out there who would be very happy to help with booking alterations. I’ve actually not seen such a strict booking policy in a hair salon. Very disappointed their service.