Reviews by sadiem587

This review is for Dangerfield, Adelaide SA

verified email - 28 Mar 2021

I ordered 4 things from Dangerfield & Princess Highway online store. I carefully read the returns policy just incase things didn't fit and I read on the website 'all online orders can be exchanged instore'. Great! So the order came and only two of the 4 items fit. The sizing is weird, I fit one size 10 jean, and one size 12 jean. Where as another size 12 jean didn't fit at all. So after rereading the websites return policy I went into a Dangerfield store and was told I could only exchange online because the order was made online. This makes sense, however completely contradicts what the website says. I called the store later in the day and asked about this and the store employee agreed and said the website was wrong. I had to pay $10 to return the items. Returned them and received a voucher. I was told I could only order items off the Dangerfield website, not Princess Highway where the items were originally from. Weird. Anyway, it's going to take me a while to figure out what I'm going to re-spend my money on as nothing from Dangerfield really fits my aesthetic. The customer service from me emailing and asking and clarifying their policies has been prompt, but the fact that their policy contradicts what it says on the website is a major problem. Wouldn't recommend ordering online from them.

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