We took our Audi Q5 in for a service last week. We have only ever had our car serviced at Audi service centre but were told they could do the job. The mechanic who worked on the car was polite and informative on the day of the service. Two days later after a full service and brake work done a light displaying engine management failure came on which resulted in the car switching to crawl mode 40kmh. Not desirable when you are on your way to Beaudesert and stuck in Canungra. I took the car back this morning to be told by whoever runs the office that it was nothing to do with any of the work they did and "It was something in the air" and that he has had many cars with similar faults last week. (This term I noticed was used when speaking with another customer whilst I was there in the office. He then told me it was a BGR? fault and in no way was this related. I mentioned that I had to drive to Brisbane the following day and it needed to be looked at to ensure a safe trip on the M1. It seemed co incidental that this happened straight after the service. I was then told he didn't like the way I spoke and that there was no way they could look at the car for another week. Firstly I was not rude but simply stating the facts. The man I spoke to was rude, abrupt and intimidating which left me shaking and upset. Apparently he is stressed and had 2 mechanics down and is under the pump. This is no excuse!! He then spoke to my husband on the phone and was courteous and polite but still maintained it was nothing they did. It is not acceptable to speak one way to a female and another to a male. I am confident that if my husband went in with the car his approach would have been far different. Regardless of fault we would expect a much better customer experience. I now have no car to drive until we can book it in to the Audi centre. Disappointed is an understatement.