My brother and his two children who were 1 and 3 came to visit us in launceston so we took the kids for a play here,however my nephew had an accident( wet his pants) so my brother went to the front desk and told them, They handed him a bucket and sponge and told him to clean it up himself!!!
It is not his job to clean your equipment and having a children orientated business surely this is your responsibility?? And it is a given that this will happen..
You are just encouraging people not to report these accidents.
Not good for business and left a sour taste in our mouth for any future visits