Horrible. Every experience with them just got worse.
Inspection - had to wait 20mins from my set time because another woman was in there complaining about the workmanship they did to her car. While I waited the receptionist told me I would have a hire car for only a $1 authorization on my account. Finally had a look at my car and said it would take 4 days once they took it in, in a few weeks time.
Drop off - told I had to pay $100 for rental car. When I showed concern and explained I was told it was only $1 another woman on reception could not care less and told me to take it up with Budget car rental. Then told me as I was walking out they were having delays and my car would likely take longer.
Pick up - called the same afternoon it was ready and told to be there for 5pm for pickup. Had to ask work for more last minute time off – not on the day they had suggested it would be ready. When I got there I was asked to sign that I was happy with the work before I had even seen my car!!! When questioned she said to call if there was issues as it was closing time.
I collected my car and the workmanship looked fine BUT I WAS DEVASTATED to see the condition the interior of my car had been left in. I have photos and am happy to supply. I only purchased my car 6 weeks prior and the cream interior WAS in immaculate condition. I came back to dirt all over the cream seats. Dirt of some sort all over the steering wheels and when I looked at my hands they were black from touching it. Fingerprints all around the door frame and along the door. But worse of all was OIL ALL OVER THE FLOOR MAT! And it was still wet! The puddle of it was about the size of my palm! On my cream mats! Disgusting! I called straight back with my concern and the lady (who had originally told me the rental was a $1) answered. I explained everything and how upset I was and she said I could bring it back another time and they could ATTEMPT to clean it. I asked if they had proper detailers/cleaning products for this there and she said no. I said I’d have just as much luck cleaning it at home then and I wouldn’t have to take time off work for the 4th time! She said she would pass on my feedback but that’s it. I’ve since heard nothing. No apology, nothing.

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THE WORST COURIER.

Received a missed delivery notice. Called up and organised for collection as i was about to go to Bali, and would not have time to wait for redelivery. Was told to wait for a message - but that i could pick it up later that day. Message never came.
Next afternoon after waiting on hold for another 20 minutes, I was told I would receive a pickup message again same day. Instead i received a message there was another failed delivery attempt. (no card though, pretty sure was a system error).

I then flew overseas.

When i returned i had another parcel to organise redelivery for through couriers please. I called up, spent 20 minutes on the phone. Asked if i could get both parcels re-delivered together. Was told yes and would receive them later that day. Also told i would receive a call. DID NOT.

Next morning (Tuesday), called again (another wait) was told it would be instead delivered that day. 2nd parcel was, not first. Called again. Told first parcel still ready for collection.

Today (Wednesday) i went to pick up parcel on lunch break. A 40 minute drive later, I press the buzzer repeatedly. No one comes to the door for 10 minutes until i started knocking loudly. Then I received a rude man who informs me my parcel has been returned to sender YESTERDAY. He was very unhelpful and about as incompetent as everyone else ive dealt with there.

Ive purchased from Scarlet night twice now and been really happy. I'm always wary when buying from the internet and I received my order within a week with free postage.

The necklace was really good quality for only $13! and ive had quite a few compliments. I also bought a bag that I love.

Approximate cost: $15