I would advise that no one goes to Kerry's Automotives. I went Kerry's
automotive's knowing it was an official Holden dealership and feeling that
I would be protected from being taken advantage of as a person in a new
city who has minimal knowledge of cars. I dropped off my Holden Combo,
which I had driven last year from Perth to Darwin, at Kerry's Automotive
explaining that it was lacking power and that it had been checked by other
mechanics who could not resolve the issue. I also explained that the van
was not worth much and I would li ke to know if it was even worth
repairing. After diagnostics were conducted the service staff called me and
told me the EGR valve was the issue. I paid over $600 to have a new EGR
valve ordered in from down south. After this I received another call
stating there was still an issue with the power of the engine and could
another hour be used to look for the problem. I was concerned about the
cost by this stage but I agreed. Days passed and I did not receive another
call. I called Kerry's Automotive on the Monday and asked for an update.
Staff stated that the starter motor was now not working and that they had
done a compression test and the engine was only functioning at 70 psi. They
were asking if they should continue work on the car and stating that the
power was better than before. They seemed to be trying to convince me that
70 psi would make for a reasonably reliable engine! I do not know much
about cars but I do know that 70 psi is a worthless and non-functional
level of engine pressure. I had assumed they had done a compression test
prior to charging me over $1000.00 to do work on a car that was worthless.
When I went in to Kerry's Automotive to discuss this I was told that the
EGR valve needed to be replaced before a compression test was conducted. I
have since consulted other professional automotive mechanics who have
confirmed this is not true, the EGR valve does not affect the compression
of an engine and a compression test can still be accurately conducted with
a faulty EGR valve. They seemed to be trying to deceive me about the
mistake made by their mechanics. I have been informed by other
professionals that given that I stated the engine lacked power the first
thing that should have been done was a compression test. This would have
saved me over a $1000 in unnecessary costs for parts and labour on a
vehicle that now does not even start. It is obvious that with such low
engine compression the car is not worth repairing. I came to Kerry's
Automotive Group knowing that it was an official Holden Service Centre and
feeling that this would save me from being taken advantage of. Not only was
an error made by not testing the compression of the engine initially but
Kerry's Automotaive Group have not been willing to come to a fair and
reasonable agreement regarding the cost given that this error was made. No
one at Kerry's automotive was willing to admit fault nor comprise on the
cost. Kerry's Automotive staff were not willing to listen to any of my
concerns. I feel let down by both the automotive mechanics who erroneously
did not conduct a compression test during the initial investigation of the
lack of power and the service staff who were blunt and unreasonable when I
attempted to engage them in a discussion about this error. Kerry's
automotive's remain unwilling to compromise even when Holden customer care
contacted them regarding my complaint! Kerry's automotive still want me to
pay an invoice of $300 on top of over $700 I have already spent and the car
won't even start.

Approximate cost: $1000