I wish I had read previous reviews prior to signing up.
I had a great experience with Sales (Gary is my only positive about NLC).
Waited 7 months for the car (covid, chip shortage etc). Finally get the confirmation from Toyota that my car is ready and they had advised a date I could pick it up, however they were waiting confirmation of settlement from NLC.

Toyota had been trying to get in touch with NLC for days via email and phone, did not hear back. After asking my sales contact for help, someone from NLC Deliveries finally reached out.

Usual procedure is customers are contact approx 30 days prior to delivery (Toyota had notified NLC ~3 weeks before my car was due to be delivered it was on the way) to sort out paperwork and finalise contract.
I find out the hard way that none of this had been done, and was requested to complete the paperwork.

I had stupidly agreed to the tint and ceramic package through NLC when I first signed up to the package - was this booked by NLC a couple of weeks ago? No.

My car will be sitting at the dealership ready for pick up, for approx 2 weeks due to NLC's incomptence.
This issue had been escalated to the Dealership Team Lead, who has been quick to action my issue, however advised NLC would provide a compensation of $150 for this stuff up.. that won't even cover a full tank of fuel!

After speaking to people at my company that also went through NLC, it appears their service and (in)competence has been a common issue. I would like to see NLC address their process and people issues, however it does not appear to be a priority.

Don't recommend - at this stage I do not want to deal with NLC further and wish I had just bought the vehicle with cash!