I rented a car through Andy’s auto rentals, through a company called airport car rentals. You would think the name would insinuate the car actually been at the airport but no. The car was in Miami so I had to fill out paperwork and send back to the car company a week prior to the trip for them to take the car to the airport. I then found out the car still wasn’t at the airport but at a car park called reddy airport parking. The guy from Andy’s auto rentals said all I have to do is collect my bags after the flight, walk to the end of the airport terminal until I see a roundabout then, call a number on the confirmation email, a shuttle will pick me up and take me to reddy airport parking. A few days later I called again to confirm the number and that everything was going to be ok, given it was 10.30 at night I was arriving. I also said I have a baby and it will be quite hard to get all my bags, baby and pram without help and he said the guy from the shuttle will help me get everything in the mini bus. So I got to the airport, collected my bags and everything else, walked a few hundred metres to the end of the terminal called the number, no answer. I called another 10 times and nothing. I google the reddy airport parking to see if there was another number and there wasn’t but it said they don’t close till 11. It was 10.20 so I walked all the way down the other end of the airport to the taxi rank, got into a taxi and told them to take me to reddy airport parking. $15 later I get there and no one was there. I caught the taxi back to the airport another $15 ran inside to see if I could hire a car through another company but everyone had closed at 10.30. I called Andy’s auto rentals on the emergency number and explained the situation. The guy said he would call back in a few minutes. Meanwhile I’m the only person at the airport standing outside in the cold (because the airport had shut), with a heap of luggage and an overtired crying baby. He called back and said he got onto the shuttle guy who would be there in 5 minutes and in the morning he would refund me for the cab fare. So the guy from reddy carpark rentals called about 15 minutes later and told me he was at the car park. I said I’m not at the carpark I’m at the airport another 10 minutes later he shows up, really apologetic, said the car company usually leave the keys on the bench for the people who need to be picked up that night and the keys weren’t there. He took me to the car yard got me to sign the damage report which then I took a quick scan of the car and found half the dents and scratches weren’t listed, didn’t run me through how the non existent park break worked and told me I was good to go. At this point it was around 12am my baby was still awake, hungry and tired. This mess around took an hour and 40 mins, was incredibly stressful and the only sort of compensation offered was a refund of the cab fare. I would never book through this company again and I would advise others not to.

Approximate cost: $580

Worst burger I’ve ever had. Huge stale bun, flavourless and overpriced. Very disappointing will never go there again.