Where to start? I'll just do a numerical list for my experience taking the Cert IV, Training / Assessment (both face-to-face and online / blended).
1) It's the new T/E, and Inspire's ads never mentioned that most of us would have to do a third week, for an extra $990. This lack of transparency was so blatant that the entire class has put in a complaint to ASQA...we're still waiting to hear the results.
2) Even before I started the course, I received several notices, stating I hadn't paid, when I had. I called the staff: "Oh, yes, the computer DOES that," I was told--as if it were acceptable.
3) The workbooks do not match the materials we were given. And the answers to the questions we're to answer from the workbook material are not always present -- it' easier just to Google the answers than to even look in the workbook! They are terribly written.
4) The course itself: The trainer, is a sweetie--kind, knows his stuff, is compassionate, etc. No complaint about him. But the way the material is organised--files within files within files--is labyrinthine at best and incomprehensible at worst.