Reviews by sarahs801

This review is for Extension Factory - Melbourne Home Extensions, Mulgrave VIC

verified email - 12 Apr 2016

Do not use this company. Since we signed the contract we've experienced gross incompetence and complete disrespect for us and our home. Cannot stress enough that I warn people against using this company as I do not want another family to go through what we have. They damaged our existing house so much we had to move out in fear of the ceiling caving in on us and our baby, now they are trying to pull short cuts on "fixing" it. The only positive was the sales guy turned up on time and from there it went downhill. Strongly warn people not to use this company as I wouldn't want anyone to experience what we have. We have sought extensive advice and employed our own building surveyor so we arent even being fussy customers just expecting things at code. No one at head office seemed to care either that they'd lost several jobs by enquiring friends and neighbors looking to do the same.

Approximate cost: $205

This review is for Extension Factory, Mulgrave VIC

verified email - 12 Apr 2016

Do not use this "company", after contract signing we have endured an extremely stressful time due to complete disrespect and gross incompetence. We were told we could live there during the build but they damaged our existing home so much we (my husband and toddler) had to move out. Our project manager never responded to any of our emails and addressed our concerns just bungled his way through. 4 months over expected completion date. Do not use this company.

Approximate cost: $205