I have had it with optus I have been a customer for 15 years we had trouble with them about 2 years ago and was told to change plans to the fastest service 40 Mps which cost us $115 per month service improved I coudn't fault it .Then in November last year it started to fail we got told it was congestion and they are working on fixing it it mibht take a couple of days today 6 months later they tell us they can't fix the problem for at least anther 6 months our speed at the moment is 1.3 mps they recommended us to find another provider till they can resolve the situation Optus sucks.