Deal with Motoquipe at your peril and pray you don’t need “customer support”.
Long story short, I ordered floor mats for my ’23 Passat and the ones they sent were incompatible.
They first tried to tell me that this was somehow my fault and that my literally 2 week old factory standard vehicle had an aftermarket modification, which of course it hadn’t. They eventually confirmed with a VW dealer that my vehicle was standard, I had to wait for this to happen as they didn't trust me or the pics I sent them, (attached here). Their product knowledge is not the best.
They had me return the mats and my own expense and refused to refund the postage even though they assured me they would.
After countless emails back and forth my “ticket” was simply closed.
To make matters far, far worse the manager refuses to enter in to any dialogue whatsoever with the customer, you are forced to relay messages through a warehouse worker.
This is totally unacceptable. I am astonished that a company can treat their customers in this fashion and I will never ever deal with Motoquipe again.
So tread carefully, you have been warned!!