Worst experience at a dry cleaners. I took a velvet jacket in that had some food on the elbow. I asked if this could be removed, it was taken out the back, when the man returned he said yes no problem. When I picked up the jacket the outline of the stain was still there but also now all the velvet was damaged. It looked like it had been cleaned with rocks as the velvet had been all pulled with damaged threads all over the jacket. When I questioned this I was told it wasn't the dry cleaners problem. I bought in a dirty jacket. Ummmmm yes a dirty jacket, not a damaged one. Plus the fact he had not removed the stain so I now have a dirty and damaged jacket. He then tried to tell me that is what happens to velvet and take it back to where I purchased it?!?!?!?!?! I was mortified. I now have a jacket that is totally ruined. I then went to another dry cleaner to ask advise on the situation. They advised they could not repair the damage he had caused as it looked like whatever he had used was too rough for the material. Looks like I have to make a complaint through the ACCC and dry cleaning complaints arbitration board. Do NOT use this drycleaner unless you want your clothes returned in a worse condition than you left them in.