After using it for 3+ years the new box was upgraded with better internet connection which effected our old setup box.
Upon request for new setup box due to upgrade I was told that I need to pay $380 + 2 year subscription for new box set as I am out of warranty and my box set is too old for the upgrade system.
I have a strong internet connection and the technician keeps asking me to connect to hotspot and back to wifi for several time.
Stay away no customer service.
I won’t be going back to them.
If that’s their service for a existing customer there are others I am sure with better customer service I can fall back on.