Reviews by shahramk

This review is for Brisbane BMW, Brisbane QLD

verified email - 31 May 2023

TERRIBLE NEW_CAR ORDER EXPERIENCE

I ordered a BMW X6 in October 2022 with a specific config in terms of trim, exterior and interior, etc. After waiting for more than 6 months, the car arrived in the dealership but it wasn't what I ordered! The interior config was too ugly, so that if I purchased any in-stock X6 back in October 2022, it would have been nicer. Initially, I was told that it was Factory's fault, but later when I went through contract of purchase documents and the dealership's submitted order, I realised that the dealership sent the wrong order to the factory.
I received three options:
1- Pay extra $8000 and wait for a new car!
2- get the interior config changed at the dealership at no cost
3- get some money refunded as compensation

The car interior was so ugly that I was determined to change it.
Option 1 was irrelevant, because I couldn't wait another 6 months, and wasn't happy with paying extra money for someone else's fault, and wasn't sure whether they will make the same mistake again!
I was not happy with Option 2 either because the reviews were not good about this dealership and decided not to modify a $160k car here.
I was not happy with option 3 too, because the minimum cost of changing the interior at somewhere that I could trust was more than twice the compensation amount.
I was forced to choose option 3 eventually as I had no other option, but I was not happy with it at all.

The fact that I waited 6 months for a new car worth around $160k and it wasn't what I ordered, and I ended up paying more to modify a company ordered car, suggests that you should think twice before purchasing your car from this dealership. I wouldn't do that again!

Approximate cost: $160000

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