Reviews by shan-l
This review is for Coles Online, Hawthorn East VIC
Driver who broke private property
Sharing my experience with Coles – unfortunately, a staff member damaged my property, and despite raising the issue with their claims team, my claim was denied. The claims team took nearly a month to respond, despite the policies stating a 48-hour response time. Hoping this info helps others be aware of potential challenges in customer service and claims resolution.