A quick call booked the date in. An SMS reminder 24hrs beforehand was very professional. Travis was ontime and wasted no time assessing the issue and getting stuck in. Rear fan assisted element need to be replaced. Not as simple as a few screws, oven need to be pulled out, silly kick plate in the way. Not a prob for Travis, quickly identified what needed to be done, (4 screws), and oven out. Still a tight fit with a solid gas pipe feeding the hot plates, not an issue, reached down and removed rear cover. I meanwhile almost had a cramp looking at the angles involved! Old element out, new one in, quick test, all good. Oven back in, refit kick plate, good as new. Value add by pointing out filters than needed a quick clean in the sink, demo on how to remove the door, all appreciated extras.

I did follow up with a quick call to praise Travis and add that he's a true credit to the company. I've had washing machine issues in the past, not to mention brand, Wh!rl00l, and this was a breeze in comparison.

A fantastic service, wouldn't hesitate to recommend.

Thanks folks!

ps ask for Travis!