Michael was very polite, provided excellent customer service all the way through the process and was very knowledgeable about the products and helped me in getting the right gas ducted heating system for my house. He was very patient and accommodating during the construction of my house. I also want to thank the guys who installed my Unit. You Guys did a great job and very professional. I would definitely recommend giving Michael a call for all your heating and cooling needs. I will be getting Michael to install my add on Cooling in the future.