I have been a customer for about 15 years, pay all my bills on time and still we are treated like trash. They care more about money and new customers they forget how to treat the people that have been with them for almost 2 decades! I pay $280 a month for a phone and internet, have constant issues with my home internet dropping in and out, i tell them its my modem as its a decade old and they tell me I have to pay $9 more a month 2 years for a new modem! They are money hungry.. I work full time and am a carer.. but they have a deal on for new customer who stay with them for 2 years get a free telstra 3 modem, the newest latest.. 15 years I have put up with them, im constantly on the 24/7 chat complaining or trying to fix their mistakes, they try to rip me off, luckily i check my account everyday or they would rip me off. I tell them im changing providers because the support is horrible and they dont care about their longest standing customers and they just go around in circles trying to read me fine print and why I have to pay $9 extra month on top of my $280 a month bill just for a fresh new modem. Do not bother with this company they are probably the worst, money hungry, uncaring, undertrained people ive ever spoken to.

Approximate cost: $95