Excellent service by staff, very clean vehicle, very competitive price.

What do you think East Coast Car Rentals do really well?
provide a good quality vehicle at a very reasonable price.

This is an email I sent to OzShut today ...
FEEDBACK ON YOUR NON EXISTENT BUSINESS ACUMEN
Although I had entered no competition at Midland Gate shopping Centre I received a call to tell me that I was a runner up in the competition and would receive $200 off each roller shutter I had installed through OzShut. I explained to the female making the call that I had already explained to the person manning the booth that I did not want to attend the rental property but would rather the person taking the measurements come to my place of abode after the measuring and had been informed that this was not possible.

After checking with her supervisor the female caller took down all my details, rental property address, name of tenant, my personal address, my husband’s name and said a salesperson would be ringing me prior to the 4.00pm Saturday appointment.

The salesperson duly rang today and said that I needed to be at the rental property in order to give permission for OzShut to enter the property. I explained that this was not correct as the tenant was the only person who could authorise entry and that would be forthcoming when OzShut arrived at the rental property.

After receiving advice that the original staff member had referred the matter to her supervisor and come back with an “okay”, the male caller said he would check this and call back.

When the call back was received I was advised that either myself or my husband would need to be at the rental property so that we could be shown the details of the installation. I advised that I had already had roller shutters installed at a previous property in which I had resided, I understood the ins and outs of roller shutters and did not desire to be present at the measurement visit as this was merely an improvement measure we were taking, not something that was going to affect us personally.

When the male caller insisted that one of us be there I told him that there seemed to be no point in proceeding as I had no intention of being at the rental property for no good reason. I was then informed “have a nice day” and the call was terminated.

I find it incredible that your company is in such fantastic financial circumstances that you can wave away without a second thought an extremely likely sale of up to 6 windows of roller shutters, just because the owner of the property did not wish to be present at the measurement appointment.