The worst customer service ever I have experienced.

I have to pay for someone’s car repair bill out of pocket because my car was not insured at the time of the accident.

Before settling with NRMA with the amount which I can afford to pay, their Recoveries crew had transferred my case to the recovery agent (simply because I only gave them the assessment report after 14 days and their policy requires you to pay within 14 days.) This has made the process a lot complicated and drained me mentally.

There’s no consideration during the communication with the customer service. They don’t care about your financial hardship nor the amount is reasonable, and all they care is if they follow their own “term”.