We love our sign! I scoured the internet before deciding to order my sign from Sculpt Neon. It was a super easy process and the sign showed up in the time frame they said it would (even a little earlier than expected I believe). There was a small issue with the power supply when it arrived, bit customer service was easy to work with and sent out a replacement part that arrived very quickly. We've had our sign hanging for a few weeks now and constantly get compliments on it. We LOVE it!