Reviews by siamakm

This review is for Auto Studio, Parkside SA

verified email - 13 Jan 2016

If you want a reliable and honest mechanic, this is definitely the place to go. Their price is reasonable and their staff are friendly. I will elaborate on the reasons why I think so:
I would like to make a comparison between the car service/repair market to health care system. Both of them involve complex services, and as a consumer, you don't really know much about quality of the work in terms of
a) If and when a problem arises (unless it's a clear breakdown);
b) What's really needed to solve the problem without over servicing;
c) how it's really going to benefit you in both the short & long-run; &
d) how much it should cost, so that you can be reasonably assured of the quality but not be ripped off.

Thus, almost in all cases, we have to rely on the auto-mechanic to represent our best interests, much in the same way as we like to trust our GP. For sure, many of us feel uncomfortable with this, and don't necessarily have the knowledge of correct language to probe and question.

In my experience, I’ve been coming here to the Auto Studio with my Mercedes for a good few years now and I'm continually impressed.

These guys specialise in European cars (Audi, Peugeot, VW, Mercedes Benz & Skoda), which does put them in that higher-end market and so perhaps not universally applicable for all readers.

As a result, labour costs can be a tad more expensive than other independent, suburban mechanics, but are within an acceptably competitive range and value is really provided through
- Specific understanding, knowledge and access to Euro model issues/parts;
- Clear communication of required parts/labour (and the 'why', so you know why are charged!);
- Appropriate follow up letters;
- Routine and well managed documentation of issues from visit-to-visit;
- Round-the-clock availability;
- Additional frills (external cleaning, tyre blackening etc.); and
- Respectful demeanor.

They are a top service provider, with a very professional workshop.. again, you wouldn't want to be wheeled into a messy/dirty hospital, would you? I think the same goes with an Auto Studio, and these guys seem to take this, and their work in general very seriously.

After visiting some other Euro mechanic shops in the past, I'm glad to have now become a regular here and don't feel the need to move on and try other places just yet.

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