Had a consult with a nurse to see my dogs teeth. He needed teeth extractions.
Vet nurse said all costs and info would be sent to me that afternoon. 3 times I had to reach out to them asking for a costs and a surgery date. It took a week for a vet / nurse to finally email me back.
I replied to their email. Yet again no contact with them 2 weeks on. I ended up going with rspca and they were much more informative and gave me the costs (which were $400 cheaper for the same work to be done) and appointment made on the spot.

Disappointed.
Receptionist lad was helpful and nice. The stars are for you mate