From the consultation process to installation was great, eveything went as planned. However, we installed a Daikin product but it had faults on day one. This then required us wait for parts to be replaced which took a couple of weeks, I hoped for a faster resolution of the problem given it was a brand new system which failed on day one. The system has been fixed since and seems to work well. The people are good to deal with but you would hope they would swap out the outdoor unit and sort out parts issues in their own time rather than having the customer deal with wait times.