I have a 12 month old Boston terrier - I have made 3 claims for him in the past 8 months. 2 x for eating human medications (don't let your parents puppy sit) and once for infectious bloody diarrhoea. Each time the claim process was really easy. The first time I called up and someone answered my call within a few minutes. I spoke with a woman who was particularly helpful, not only did she help with my original claim she set me up with online claiming, which is what I have used the other two times I've claimed. It's been a total breeze, and the money has been back in my account with a week of making the claim.